Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10714 Customer Comments & Reviews
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The warranty for my home has always been there and very useful, doing exactly what it says. I couldn't imagine not having it.
I was skeptical when placing a service order with CHW because so many home warranty companies have horrible reviews.
I placed an order online which was super fast and easy by just completing a form and paying the service visit fee. I got to pick my own window. No pesky humans involved - easy peasy! Lol
The technician called me to let me know he was on his way within the specified window. When he arrived, he was friendly, courteous and professional. He diagnosed the problem, had the part in his truck, fixed it and was on his way.
I am beyond pleased with this service so far!
Your company does not believe in paying claims. I feel as if I threw my money away buying a policy from Choice Home Warranty.
Horrible company, did not provide services as promised. Called to have refrigerator checked as it was not freezing or cooling. I had unplugged machine and when tech came out, turned it on and said it was working just fine. Had to pay my co-pay of 75, three weeks later same problem, same refrigerator, had to pay 75 co pay, which I should not of had to as it was within 30 days. Basically told tech, what I thought needed to be done, he ordered parts, waited approximately 30 days for him to finish repair. Company would not refund my co-pay as they said I needed to call them, even tho on the claims request it clearly stated that same refrigerator, same problem. Called middle of... Read More
I didn't give you 5 stars because you are good with getting a vendor to handle simple appliance problems - - but --- were terrible when i had a water leak. You could not get someone and i had to go outside to handle.
HE WAS VERY THOROUGH AND EFFICIENT AND WAS ON TIME LEFT THE AREA NEAT AND CLEAN
Many thanks to Choice Home Warranty for accommodating my difficult schedule by assigning the Top Tier Garage door repair company to my claim. Devon at Top Tier was Exceptional. He ALWAYS answered his phone when I called. He ran a few minutes late for our appointment, but I didn’t care AT ALL because he called me and told me that he would be a little late. He introduced himself to me when he arrived at my home and he shook my hand. He was dressed neatly in a Top Tier uniform. He was extremely knowledgeable and patient, answering ALL of my many questions. He even lubricated my cables. He was Customer Service, perfection, and I will request his assistance again for any future issues with my... Read More
Tech is good but Choice home warranty policy changed from good to poor
I am somewhat satisfied with the service from Home Warranty. My reasoning is it took 3 days before my heating was fixed. In the case of no heat and the ages of myself and my husband we should have been offered the choice to call in a company immediately. We are 79 years old and cannot wait 3 days for the heating system to be fixed. May I suggest to Choice Home Warranty that they be more mindful of their senior customers.
Technician was friendly, very knowledgeable and completed the repair very efficiently. Very organized and professional.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.