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Cinch Home Services Home Warranties Review
ConsumersAdvocate.org
71 Customer Comments & Reviews - see all comments
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Cinch Home Services is a Florida-based home warranty company that's been in business since 1978. It operates in 48 states and protects nearly 1 million homes, making it the second largest provider of home protection plans in the US.
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71 Customer Comments & Reviews
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BUYER BEWARE! Purchase Policy at own risk. Customer Service NON-EXISTENT. Representatives, when you are finally able to reach them after several disconnections are non-English Speakers, do not listen and spout off memorized company line repetitively, waste time apologizing repetitively, will not provide their names, refuse to pass you to supervisors, and when they do, you will find supervisor doesn't speak English either, if you are not disconnected again. It was a three day four plus hour investment of time on the phone simply trying to report the issue for attention and paying a $150 deductible before they dispatched a price gauging plumbing service to come out who was charging me,... Read More
The last six months dealing with this company has been awful. If I could give them a 0 I would. They are a home warranty company that gets my monthly payment every month and my deductible every time I call in an appliance. During the last six months, I have had two appliances that needed fixing and they both have taken approximately two months to resolve. This company contracts service jobs out to other repair companies. The problem is, they don't have follow up and they send unqualified people to your house to fix problems which add to the wait time. It has been almost two months, and I have had three repairmen come and still I don't have a working refrigerator and they keep telling me... Read More
have a fridge repair job open since march 2024...more than 12 techs have come...still not fixed. most incompetent customer service...just keep "kicking the can around".., no body wants to solve the problem. do not use them!!!
Trying to get AC fixed. This has been 10 days in sweltering heat and still no end in sight. Communication and resolve has been very poor at best. I just do not understand what the hold up is. Waiting patiently is becoming very difficult.
I have never had a home warranty and saw the sales person at Sam's Club. It sounds good; however I put in a claim for my A/C on Tuesday, June 18,2024, and I am still hot. They said my service call was confirmed for today; however, nobody has come. It's Saturday June 22, and they say they have rescheduled for Monday or Tuesday!! It's 95 degrees in our house!! This is Texas and we really need the a/c. We are seniors and the heat really affects us. I begged and whined!! No show, no care!!
We have been trying to get our dishwasher fixed for over two weeks. Continued delay by "sub" contractors and getting approval to repair has really been a nightmare. Getting anyone to care, has been a nightmare. Some days even finding that we had filed for a repair is nearly impossible. Yikes, customer service stinks. Service really stinks.
After 5 years as a customer, they issued a letter telling me they're cancelling my account and not renew. Just got off the phone with their customer service, and no explanation given as to why. They have no answers just said they're not renewing. Don't use these clowns.
So far, they’ve been terrible. We had a heat pump go out and have been struggling to get it fixed. First, they tried to double charge me on my deductible (plus a $15 inflation fee). They said the charge didn’t go through, but I have an email from them saying it did. My bank also said there were no problems with the transaction. So I finally call back and have to pay the $200 deductible again, and get put on the emergency list to get a contractor. I call the next day for an update, and am told they don’t have a vendor in my area who can do it. They try calling some others, but no one in their network is willing. I now have to wait two days for them to continue to attempt to find... Read More
I was just given the names for two HVAC service providers in cities quite distant from me since Cinch has no one to provide service in my metropolitan area. Both providers said no thanks, and one told me that Cinch doesn't pay its providers, owes him "a bunch of money," and he won't do anything for them. This has got to be the worst service I've ever encountered.
Worst company ever. Been with them 13 years and our air conditioner has been down for a month in Nevada 100+ degree heat. They won’t help us get our ac repaired!!! Do not use this company! I’d give zero stars if it was an option!!
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Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone