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First American Home Warranty Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.

They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
 
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How is First American rated?

Breakdown

4.5/5
Transparency
4.0/5
Claims Processing
4.1/5
Coverage Options
4.0/5
Additional Benefits
3.5/5
Customer Experience

Overall Rating: 4 / 5 (Very good)

With more than 30 years of experience, First American has proven itself a leader in the home warranty industry.

The company serves over 450,000 customers across the nation, offering year-round repair and replacement services, even on holidays.
Some of the most attractive features of First American home warranty plans are their comprehensive coverages, standard prices, and lower-than-average service call fees.
First American is an excellent option for anyone looking to protect their homes at a reasonable price and receive quality service 365 days a year.

Coverage

Key Facts

Plan Types
Appliances
Combo Plan
Benefit Limit Type
Per Item
Unlimited

Coverage Options - 4.1 / 5

First American offers two plans, the Basic coverage, and Premier coverage.

While their basic coverage protects mainly kitchen appliances, their Premier plan offers complete protection for all main home systems as well as appliances.

In line with most businesses in the industry, however, they will not cover cosmetic damages, damages due to improper maintenance or installation, and any known or unknown pre-existing conditions.

Coverage amounts differ by contract, yet their limits range around $3,000 in the aggregate for kitchen refrigerators, $1,500 for heating systems, and $500 for ductwork, which are substantially higher than comparable companies.

What does First American cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater

Covered Appliances

  • Refrigerators
  • Clothes Dryers
  • Clothes Washers

Exclusions

For a full list of First American exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump

Contract & Price

Contract Details

Annual Premium
Starting at $300
Minimum Contract Length
12 month(s)
Online Quote/Application

Contract & Price - 3.8 / 5

Annual premiums with First American can range from $300 to $500+ depending on the plan and option selections, quite reasonable within the home warranty industry.

The company extends a standard 12-month contract term and allows customers to obtain quotes and enroll online. Contracts seem to have different cancellation policies according to geographical location, so customers are advised to read their warranty agreements thoroughly before signing.

For instance, Texas residents may cancel their plans within the first seven days of coverage for a full refund, whereas Virginia residents have 20 days to cancel and receive back the entirety of their payment, provided they have not filed any claims under said contract.

Sample Contract

First American provides a sample contract for potential customers on its website: First American Sample Contract

Claims & Service

Claims

Service Fee
$75 - $100
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
0 days

Claims Processing - 4 / 5

First American has some of the most affordable service call fees in the industry, which range from $75 to $100, depending on the plan selected and state.

The company also offers a vast network of pre-screened contractors and technicians, as well as a 24/7 claims department.

Although their service offer is similar to that some competitors, it must be noted that First American contracts are short and easy to understand, which is another feature that potential clients will surely appreciate.

First American Reputation

Company Details

Year Founded
1984
NHSCA Membership
Number of Customers
450,000
Number of Employees
351
TrustPilot Rating
8.0 out of 5
BBB Rating
B+
BBB Positive Reviews
6
BBB Neutral Reviews
4
BBB Negative Reviews
277

Reputation - 4 / 5

First American is a BBB-accredited business with a B+ rating and composite score of 2.82 out of 5 stars based on 321 customer reviews.

Although they have received a considerable amount of negative client feedback at the Better Business Bureau's website, the agency has granted them accreditation based on their commitment to making a good faith effort to resolve consumer complaints.

Additionally, the company is a member of the NHSCA and holds a noteworthy Trustpilot score of 8.0 (Great).

Contact & Additional Information

Homepage URL
https://homewarranty.firstam.com/
Company Phone
(800) 992-3400
Mailing Address
P.O. Box 7248, Santa Rosa, CA, 95407
Year Founded
1984

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580 Customer Comments & Reviews

Loading Reviews ...
LINDA G
12/5/2018
We needed our refrigerator repaired & it took one month before it was done after several contractors came to repair it. Our A/C system went out & we were told it was not covered for replacement so we had to pay $8,500 to get a new one. They were not very helpful in assisting us.

A
alice
12/5/2018
Disappointed from the beginning, sorry to say. I am an agent and am purchasing a home warranty for my buyers. I contacted FAHW to explore the purchase of a plan and the phone representative was quite rude and very short on the phone. She was definitely not a good first point of contact person. Consequently, I told her if this was an indication of how my buyers would be treated by this company, I prefer to use another. Purchased from the company I typically use, AHW. My attempt to explore another option with FAHW wasn't so successful.

Z
Zorro S
12/4/2018
Pleased with service I have received . They respond fast to my requests

D
David J
12/3/2018
If we could give this company a negative 10 stars we would. Terrible. We have had them for three years now. Before last Christmas we called them out to fix our oven. A year later and my oven still doesn't work. Instead they keep "ordering parts" after technicians tell then flat out it needs to be replaced. We called them for our toilet. After 2 different occasions of having them send people out we finally hired a different company because the job was never done or done correctly. One guy did part of the job and then wouldn't even put the caulking on and never replaced the flapper part on the top. The next guy only replaced the flapper because we told him it was leaking and he kept... Read More

V
Viviana W
12/1/2018
First American sent out a very nice pool repair company to take care of our pool pump leaking. Unfortunately it started leaking again and we will have to have them come back out.

Chuck P
11/29/2018
First American has been fantastic whenever I’ve had an issue. They have been very quick to get my problems assigned to a vendor, and great with follow-through.

M
Matt C
11/28/2018
American Home Warranty did a great job in a timely manner! The staff works hard to accommodate to your every need.

J
Jannette R
11/28/2018
First American took great care to get someone on top of my issue in a timely manner.

G
greg.meyer
11/28/2018
First American has always came through with any warranty issues we have had with our house. I would recommend them to anyone looking for a home warranty product. Good follow-up and follow through also.

G
George C
11/28/2018
Good follow-through from the service company and excellent work from the service tech.

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