First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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They were great for the first 2 years, we had several claims and they were always prompt and we would get the call sometimes as soon we made the claim. Then they started using Sears repair. The first claim we had on one house,(we had it on 2), we never received a call from Sears, and when we called them, the earliest they could get there was 2 weeks! That was in our Florida house, when we went to our Tennessee house, which we had our first claims, it was again Sears, and they said 2 weeks, so we cancelled and went with another company.
Worst service ever, 80 days with out a refrigerator. Every time I call a fell I only lost my time and they don't get any solution, spend more than 30 hours in the phone trying to resolve my problem. 3 different companies had came and try to correct the problem with a 3 and a half year old refrigerator. Please look for a more professional warranty company and avoid them.
We discovered a faulty outlet on Christmas day ....that had we not discovered, the fire department who came out informed us would have caused a wall fire within the hour and would have engulfed our home. We then contacted "First American Home Warranty" who sent out an electrician....but only the plastic outlet was changed out. We were not satisfied and again called First American asking for the burned box surrounding the outlet to also be replaced. Our request was refused with the excuse that it was "cosmetic" We then asked the advise of a professional. here were his findings: The source of this fire was the 120VAC electrical outlet in the utility room. This outlet is fed from... Read More
Tub simple issue – Install new spot and snake line - Plumber 1 changes spot / removes overflow cover and pipe disconnect and drops under house - Claims installed improperly. FA declines claim - Plumber 2 second opinion states overflow missing (fell under house from plumber 1 mishap). FA declines coverage stating overflow not attached. FA states if a screw is missing then item was improperly installed hence not a covered item? Been a long-time customer but of late company has changed tactics: primary objective DENY claims and increase premiums. Difficult to elevate disputes via their guarded internal system never able to speak with same representative, extension not available to outside... Read More
I've submitted 3 claims since June 2018. I've had horrendous experience with each one. #1 dishwasher...they sent a technician promptly...one tech of 4 over the next 9 week's. It was a nightmare. Then when they finally determined necessary replacement, dishwasher was delivered and then I learn they have no tech in my area to connect it. By this point I was beyond stroke levels. Also the representatives are cavalier and not helpful. Their supervisors are equally useless. The thing I learned is 99% of the time it's all the same....no technition in my area so I have to secure someone to do the repairs and will be reimbursed. If I had lots of money laying around, that'd be great but it's... Read More
The absolute WORST experience I've ever had since owning my home has been with this company. Long hold times and contractors who don't want to deal with them makes them very unreliable!
Our Dishwasher was not working properly and the dishes were not cleaned. Service tech came out and diagnosed that the control panel was damaged and the motor assembly (motor, impeller and seals) needed replacement. FAHW decided they should review to see if it would be better to replace the entire dishwasher. This took a week, when they decided not to replace it, but order parts. We were told the parts would arrive in another week, but they would schedule the repair tech for the day after the scheduled arrival date. Of course they did not do that. When the parts arrived, I again called FAHW and they said no appointment had been scheduled even though the record showed they had promised... Read More
I am currently looking for quotes and leaving this company! They have horrible customer service and zero accountability over the crappy companies they send out. Another issue I am having with this company is that my service payment for each time they have someone come out has been increased again. Started at $65, then to $85 to $95 and now $100! This is also in addition to the monthly payment increases! I have only been with them since January 2016! Find a better company now! DO NOT USE First American Home Warranty.
I have been a customer for 14 years. It has been rocky, both good and poor service. Most recently with a kitchen faucet water pressure problem First American went from either wanting to replace my faucet or give me a cash out for my own replacement. I got them to agree to either install a faucet I would purchase or replace the part I would purchase. After purchasing the part and calling the technician I found out my case was closed and First American would do nothing to resolve this problem. I tried to speak with a manager but was told no one would be around for 2 weeks and it would not matter anyway. I left a voicemail message for the only on call manager Miguel on Monday asking for an... Read More
I attempted to utilizes first American for the purposes of a broken water heater. I was routed to a call center in Central America in which there was a language barrier. The vendor assigned was not honest or timely in his response and the company refused to send a new one. Overall the company lacked integrity and accountability for its services. I was in fact hung up on 3 different times passed to an area manager who was not responsive I am very disappointed my realtor recommended this company and will be renewing with a new one. Please be aware that the vendors are not members of the better business bureau and have poor yelp reviews as that is “not how” they are selected.
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