First American Home Warranties Review
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582 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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582 Customer Comments & Reviews
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We have had so many bad experiences with this company. They lose claims or contractors come out and never turn in paperwork so they argue with coverage because they have no report. They will then say they will track down the contractor, but it doesn't happen and they never call you back. Even when contractors say items are 'not repairable' the company still says they have to validate if they can get a part from three other vendors, which can take weeks, and then they finally realize it is not repairable as the contractor stated. When you call for coverage questions they cannot explain what is covered. I would excuse one time, but this has happened at least 4 times to us on various... Read More
Our A/C went out last summer. Had to wait days and days to get a service tech here, in the meantime, we’re about to drop dead from the heat and humidity. Got a call from the service tech stating he needed to push our appointment out to the following Friday because they only serviced our area once a week. I was not a happy camper..
John & Esther C
Porterville, California
3/9/19
Been with out a furnace for over a month now. One excuse after another. Unit should have been replaced but First American would not do that Totally unsatisfied.
Do not waste your money with this company.
Still not fixed.
This company has very few contractors to call on. After a complaint about the appliance company they sent to look at my refrigerator, I asked for a different company....they didn't have one. I had a plumbing problem and they sent a company that had to drive in from over 110 miles one way. That company was TERRIBLE and did not fix the problem. After NUMEROUS calls they finally confessed that they didn't have anyone else to call so I had to use that company or call someone I knew and pay them and they would "reimburse" me after reviewing the bill. NO WAY was I getting into that trap. DO NOT use this company. Terrible customer service and terrible contractors (the few that will work for... Read More
FAHW has been good taking care of our claims but we almost always seem to get a C+ contractor doing repairs and they are seldom in a hurry to take care of us.
Was very pleased with the help of the customer service rep who helped me set everything up for my service. The electrician and the plumber were professional and courteous. Work was completed in a very timely manner.
Outstanding response to each of our claims. Our most most recent need for a garage door opener was handled by a very professional local contractor.
I had two great experiences so far with First American. In the past, I felt that warranties were useless because everything was rejected for one reason or another. That is not my experience with First American. The response time was immediate and the services performed exceeded my expectations.
Absolute worst company to deal when it comes to claim resolution and customer service! Rejects all statements from customer (me) and accepts the fictitious report claimed by the plumber which is contracted by First AM. I initiated several claims and one of them is the plumbing issues. The plumbing service finally showed up a week later. Whereas, my other claims I filed was at my house the following 2-3 days and closed out. The plumber the company sent, in a nutshell, conducted inadequate, poor, subpar investigation/diagnosis/inspection. For example, concluded water regulator was broken/not working without properly looking or testing the regulator. Visually inspected it from where he was... Read More
Takes a long time before a tech to come out. Also, not happy they keep going up on the deductible. Planning on shopping elsewhere.
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