First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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First American is THE WORST. I would give them zero stars if I could. We switched to FAHW after we felt our previous home warranty company was too expensive... I regret that choice and we are switching back. We don't make many claims (3 last year), but everyone we did make with FAHW was a terrible experience. The icing on the cake was when our AC unit went out in June, and living in South Texas, living without AC is a miserable experience. I wasn't worried, as we opted for a more expensive package that covered AC units. To make a very long (and very unhappy) story short, it took over three weeks for our AC to be fixed. I tried to explain that living without AC isn't an option for us,... Read More
RUN AS FAST AS YOU CAN AWAY FROM THESE PEOPLE. I've had them for 5 years now, and filed 4 claims. Each one the "contractors" they've sent out have rescheduled the appointments. I wouldn't mind, but they've waited until halfway through the originally scheduled time period to contact me to reschedule. Twice later in the same day, once the next day, and once two days later. Every time, they have had to order parts, which have taken an average of 1 week. When you need a refrigerator, oven, washing machine, air conditioner, it's not fun to have to wait! Their prices and service visit fees are constantly rising as well.
RUN AS FAST AS YOU CAN AWAY FROM THESE PEOPLE. I've had them for 5 years now, and filed 4 claims. Each one the "contractors" they've sent out have rescheduled the appointments. I wouldn't mind, but they've waited until halfway through the originally scheduled time period to contact me to reschedule. Twice later in the same day, once the next day, and once two days later. Every time, they have had to order parts, which have taken an average of 1 week. When you need a refrigerator, oven, washing machine, air conditioner, it's not fun to have to wait! Their prices and service visit fees are constantly rising as well.
On May 6 , I put a claim in unit not > blow cold air . Contractor Lumart Air Condition can out > replace compressor. I had to pay $600 out of pocket cost. > Unit was doing the same thing after repairs the next day. > Lumart was reassigned to come back out. Lumart came out deem > my entire unit bad attic and outside. I filed complaint with > BBB because First Am told me there was and out of > pocket cost $1450 and my $600 was gone with 1 st repairs > which was flaw. I was contact by a claim rep. I wont say her > name cause she currently working on my claim and I am given > her a chance to make this right before I seek counsel on > this matter. Back to nightmare my... Read More
Our AC stopped working in May 2018. Having a sick 1 year old and it being in the high 90s in Arizona we were desperate to resolve this issue quickly. Good thing we pay First American every month for insurance in case this happens, right? Boy were we wrong! After struggling to schedule a repair in a reasonable amount of time they finally sent us a technician that seemingly had no idea what he was doing. The first thing he did was replace the motor with a generic one from his truck. After that didn't work he made a mess rewiring our unit. Finally, he ordered parts from across the country, which when installed did not work. All this took about a week and a half. During this time we purchased... Read More
Waited 5 days for service company to call after I submitted claim. Then 10 days later more problems. Serviced within 3 days but stopped running within 1 hour. Service company slow to call back. Right now 3 hours with heat in house at 87 degrees. A/C quiet. Suffering from heat exhaustion but no company response.
Terrible, do not buy this! Day 13 and no ac repair. Delay tactics! Terrible customer service, they just tell you lies.
Terrible Company Keep all your Receipts They Never have a record of your payment and charge you multiple times for service you already paid for.
Not who I would recommend at all. First American doesn't seem like a very competent business. Their representatives don't understand (aka English isn't their first language,)what you are explaining regarding the appliance issues, even if it's a basic issue. They only have two servicing companies for appliances that they reference to you. They first tried to schedule Sears to come out, expect a technician wasn't available until the following week. THIS IS MY ONLY refrigerator, that's full of groceries. Then they scheduled GE Appliance Repair to fix my LG refrigerator. So when I finally called GE, my request had been cancelled because they only service GE appliances. I had to then argue... Read More
Will not recommend unless you want someone that is VERY difficult to work with and will not respond quickly to service outages. For example, my AC unit went out in July and they would not expedite repair. Took more than 45 days. Initial response is good, then they had one delay after another. Usually they were waiting for forms and reports to be filled out and/or parts by local technicians. Offered me $500 if I wanted to replace my AC system myself. I finally could not wait and I had to replace the entire system myself for $3,200. They suck bad. Requested separate request recently when clothes dryer went out. Following many calls, it was finally repaired by local appliance repair... Read More
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