First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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When purchasing our home nearly 3 years ago, someone had recommended a certain home warranty company. We specifically requested that company during the escrow proceedings; however, since the seller was paying for the home warranty, we didn't really have a say in the matter and the seller chose First American (apparently they were the least expensive - for obvious reasons, in retrospect). Within the first month after moving into our new home, we needed to make a claim; and within the first year, we needed to make two more claims. First American was the worst in handling any of the 3 claims.
This service sucks...I have been paying for the warranty for over two years now and have utilized it maybe 4 time, but 3 out of the 4 claims have been denied. Most recently, with my electrical (something important and costly) I put in a claim of power outage and outlet outage, they sent someone out who was there all but 15 minutes, she rewired something and some plugs came on. She recommended that we replace the breaker that it was old and shoty. She also said that the paint on the box could have caused the problem. The thing is, is that I purchased this home two years ago, never have painted it, have a clean inspection report for the electrical at the time of purchase, yet I was... Read More
I would not recommend using your plan, I had their coverage for 5 years, had several claims in the last year, and got a letter informing me that they would not renew my policy. they covered the items under the claim, but just would not renew
I cancelled my home warranty with First American due to the overseas customer service. I had trouble everytime I had a claim with understanding the person. I was taking to. They read from a script and do not deviate. This leaves one wondering if they even hear you. The last straw was when I asked for a supervisor. He was very rude, in another country and laughed at me. He was frustrated and asked me to hold. I put my phone on speaker and waited over an hour. Working in a call center I knew he was not allowed to disconnect. He never came back and the line was eventually disconnected on the other end. I called back the next day and hit prompts until I was able to get... Read More
Submitted a request to them about my A/C 4 days ago and haven't heard anything from them. Will be looking for a new company. I DON'T recommend them.
This company has been a GREAT disappointment. I live in Florida and have been without AC for over a week in the middle of June. The temperature in my house has been 84-87 and it is simply unbearable. Their resolution thus far has been for me to purchase a portable AC unit and they will eventually reimburse $100 of the cost (the unit cost $400). The repair company they sent is also a JOKE - they have had their BBB affiliation revoke and have nothing but bad reviews, yet First American sends them to "fix" my unit - I am sure they were simply the cheapest bid and I wonder why????? Bottom line is we keep getting the run around and being thanked for our patience.. Also, when I... Read More
I've made a claim about my ac. The tech says its an old unit and I am to expect it not to cool (currently it's 80 in my home and ac is 'running ') he further says they will not cover replacing it? I'm waiting for an explanation.
I had a problem with my heating system in that I could not control the heat in a bedroom. I called First American Home Warranty and explained my problem. The agent told me he thought it would be covered so I agreed to have their service rep come to diagnose the problem for $75. The service rep thought it would be covered. I waited two weeks before hearing from First American that my warranty did not cover zone controllers so I just wasted $75. Very disappointing.
Debra W
McLean, VA
We had them for years but they got worse over time until we got tired of arguing with them over what was covered and the quality of technicians. I complained about Rush Cos. But they kept sending them. Any technician who comes to the door with a clipboard and not a tool bag is already going to lie about your problem so they can make more money. Plus they don't cover replacement of high end appliances and only $250 on the repair. Not worth the headache!
First American was my first experience with a home warranty company. While I was a bit naive about home warranty companies, I was most pleasantly pleased and happy with the service I have received. While not all of their contractors are top notch their staff has always provided first class top notch service.
I HIGHLY recommend them, with all the horror stories I have heard and experienced as a renter I confident that the great quality customer service I have experienced is the companies norm and not the exception.
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