First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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One week to get the repair service to get to the house. FAHW service level agreement is 48 hours!! That's appalling. The repair company assigned to me was very unprofessional. Been on the phone with customer service who don't seem like they can help. Just no remorse or regard for anyone's time. I'm cancelling. I recommend anyone considering them to do their home work before choosing this company
Stay away!! Horrible company! I have been dealing with this company trying to get my AC fixed for 4 weeks! No one knows what's going on, they use contractors that have horrible reviews that are shady, & make up stuff so they Can charge extra, & they act like they care, but nothing gets done!
Don't do it!!
Worst experience ever... two claims for covered items and both times they sent out a "service professional " that I was required to pay the call services fees... after I waited for hours, they both stayed 10 min and left with my money and no repairs. The plumber actually made the leak worse which damaged the floor /subfloor/ ceiling downstairs... I spent hours on the phone with the "service dept". Which is located in CENTRAL AMERICA...could barely understand the conversation. I was asking for another plumber to assess the issue and to not pay the service fee . THEY REFUSED!... really? I spent half of a day off work and ended up with A BIGGER PROBLEM that they are denying coverage... Read More
Hate them, never would send someone out, always said "oh just find someone but don't let them do any work without approval of cost and make sure if they go over X they call us" 'meanwhile every time you call you have to stay on hold for 45 mins. Reimbursement was a nightmare
This company is the worst!!! DO NOT EVER purchase a policy with them. You can never speak with a supervisor when you have an issue. They do not have enough providers to service you so you wait for weeks to receive service. All I can say is run run run as fast as you can from this company!!
I had TERRIBLE service from this company time and time again. Every issue that I've had with an appliance has required hours worth of repeated phone calls with First American. Their contractors are never available in a reasonable amount of time (usually appointments can't be scheduled for 1-2 weeks). Even if your basement is flooded and water heater is broken, there is absolutely no urgency or follow through on their end to get a contractor scheduled. I had to call back First American 9 times and spend over 6 hours on the phone BEGGING them to send someone to fix the broken water heater that was causing thousands of dollars in water damage to my house. Every single agent and supervisor... Read More
This is the worst company I ever seen in United States. never do their job on time and very unprofessional customer service. They asked me to send the receipt for the claim. its almost 30 days. I called seven times. they keep saying I have to call and follow up the payment. They don't work their side at all. never ever buy Home warranty from First American Home Warranty......(0/10)
Gave a 1 but don't deserve that. Called Thursday July 27th and today is August 1st and still not done. Tech was to come yesterday, no show. Called approx 8 times no help. Called today on hold for 15 minutes and they hung up on me so don't wast your money or time with this company. WORTHLESS!! Haven't used my sink for 6 days and I have 3 leaks to be repaired. Going to cancel and find another. Don't make this mistake could be life threatening!!
Our kids have been living with us for almost three weeks because there AC unit went out. They've received the run around from both First American as well as their local contractor. There are many reputable companies that deserve your business. First American is not one of them
I have had this warranty company for the last 2 years, and I have only attempted to make 2 claims. The first time I attempted to make a claim, it was on an older AC unit, and I was informed that they would be unable to fix anything that was wrong with this unit as it was preexisting, and we would have to replace it. So, $4000 later we had a new unit. I was upset about this, however, I understood that it was a newer policy, and they would not cover preexisting conditions (although, the reason we decided to get a warranty plan was because our home was an older one). Just recently, we began having an issue with our other AC unit in another part of our house, and I contacted the company to... Read More
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