First American Home Warranties Review
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582 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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582 Customer Comments & Reviews
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run from this company. it took about 7 weeks to get my microwave fixed. first americansent someone from 100 moles away to fix it. a comedy of errors to fix. now I have a leaking toilet they fefuses to fix, previous problem they say, I guess they thing have been cleaning up toilet water for the last 10 months, what a joke
There are multiple issues with this company: customer service, service, coverage, and communication just to name a few. We requested a contractor through them to have a contractor come out and look at our AC unit (over a month ago). The first contractor did not accept the claim, the second contractor who did accept it, came out, but could not find the problem so they just put refrigerant in. Since this did not work, I contacted the First American Home Warranty again to get this issue resolved, but every time we tried to call up there, they would hang up mid conversation and did not bother to call us back! We put in a reoccurring request, but was having issues getting a contractor to come... Read More
We have been a loyal customer for many years and have filed only a few claims. Recently our AC airhandler shorted out and needed to be replaced. Our claim was denied because we were told it was not normal wear-and-tear. It took over a week for a technician to come to the house, and he was 2 1/2 hours late. He was not very friendly and looked about the same. The first thing out of his mouth when he came to the door was that he needed to collect the deductible. He didn't know why he was here. His workorder only said No AC. He evaluated the damage and left without an estimate or determining a cause. We had to call every day for a week to try to the status of our claim because the technician... Read More
We have had them for 5 years and this will be the last. Increase after increase of premium AND service call and last year they removed our fridge from the plan (stupid us we didn't read the back ..... this year another increase and the call premium went up..... not again!!
100 degrees outside and air conditioner went out. They sent someone out next day and the "fix" only lasted 12 hours. Called back on Saturday as went out again and said they couldn't get anyone out till at least Monday. Which meant they would get a hold of us and maybe be out by Tuesday. Should have someone service on weekend.
Do not use this company. It is nothing more than a scam and a fraud! My septic light went on and I contacted them and they told me if it is an ejector system it is not covered but if it is a grinder system it is covered. I then receive a call later that day from the same young lady stating that her manager wanted me to know that it may not be covered, even though we established that a grinder pump is covered. 4 days later their tech shows up, determines that it is the float switch, collects $75 and says 'we'll be in touch'. After 3 days I call the tech, Bay Mechanical, and they said I should have received a call from First American and that the repair would not be covered by the warranty... Read More
We waited almost 50 days from date we filed a claim before our A/C was actually repaired. We went through 3 different contractors they sent before it was fixed. The warranty company never returned our calls. We had to initiate each call. I am a realtor and a real estate investor and a homeowner so I am very familiar with how these warranties are supposed to work. This one failed. And wasted hours of my time.
This company is a fraud. They took our fan which was 300.00 dollars put up a fan they said was supposed to be similar and it was 25.00 then told us thats we signed for it when we didn't. I told them that we told the guy we didn't want it and wanted our fan back to fix it and they didn't. They tricked us by coming to take our fan down and for cash out they offered 20.00 are you kidding??? Then they came out to fix our microwave. They said it was not fixable and our microwave would be sent out to us by Sears. They sent a microwave that was the wrong one because they sent over the stove top. We told them our microwave was inside the cabinetry. They said it was our fault because we accepted... Read More
I'd like to compliment one of your employees, Ms. Britney, for the excellent service she has provided to me. Ms. Britney has helped me with the recent unresolved claims which she got involved and is being resolved.
I am very pleased with the overall services I have received from her. However, Ms. Britney's professionalism and ability to identify the problems and get to the bottom of the situation quickly has exceeded my expectations and it has certainly been a pleasure working with her.
Such a commitment to great customer service is to be commended.
Sincerely,
Abe Bibizadeh
I have had FAHM coverage for over 13 years across all of my home purchases. In the past when I had a claim it got resolved in the end with only a few hiccups along the way. I do not know what has taken place over there lately but I am convinced they care nothing about their customers. My family has been without AC in the sweltering heat since 4/28 when I placed a claim for service on my three “through the wall” AC’s that cool our home. The main 1st floor unit began leaking and blowing hot air. The two other units on the 2nd floor stopped blowing cool air after being on for an hour or so. One week goes by and I hear nothing from First American. I call in and a rep advises they are... Read More
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