First American Home Warranties Review
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582 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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582 Customer Comments & Reviews
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I have been a customer of 1st American on 2 occasions. The first time was about 8 yrs ago and the service was fantastic so when my new house needed coverage of course I chose 1st American. I have had 3 different claims since having coverage over the last 18 months. The 1st was the heater quit working in December in Texas in my 80 yr old mothers house while we were out of town and the service man simply bypassed the issue with a wire rather than fixing it, more of a rig than a fix; another recently was an AC unit was not cooling, (at the same residence) 80 yr old woman and here in Texas the temp is nearly 100. We were told by 1st American that a service man would call within 24 hrs, no... Read More
I got my home warranty when purchasing my fixer upper home, it was chosen by the seller otherwise I would have gone with American Home Shield ( they are Great). First, My 1st call into this company to find out what the seller had purchased for me was horrible.The lady was rude, she sounded like I was bothering her and then when I wanted to file a service request for my A.C. not working she asked me to do it online. The contractor for the A.C. was a nice guy. But because he helped with some additional items on the A.C. unit that needed fixed and didn't charge but put it in his notes. I now keep receiving calls about how they don't cover that item. And not only that- 1st american wants to... Read More
STAY AWAY! SCAM!! they sent a Sears man to supposedly repair our dryer & subzero ice maker. What they didnt know is we have video footage at our gate. Sears many claimed he came to property to repair, - he actually never even bothered to show up. We have everything on video showing they are liars. This happened twice. Simply put, First American Home Warranty are not honest and they bill you even when no one shows up.
At their direction, I called First American's plumber, who promptly came out and told me he couldn't fix the problem until someone else opened up the wall. Once we had the wall opened, the plumbing company would not answer or return my calls. I called First American, who had to call the emergency line to reach their plumber. I was told to call the plumber again to make an appt. Again, the plumber did not answer or return my calls. Since company was soon coming and we'd have 7 people using one small bathroom, I had the problem fixed by another plumber. I called First American again and was advised to submit my receipt for the work, which took me some time to do via their website. I then... Read More
it is worst customer warranty I have had. it has been more than 3 weeks since I have first contacted The First American Home Warranty re my air conditioning issue. Claim has no result, customer service provided wrongly information. Worst part is after 3 weeks, the parts finally ready to ship. Unfortunately, the wrong parts have sent to local contractor. Not only the customer service, but the claim specialist and several supervisors I have talked with, they never followed up and leave me the long time customer so hopeless and suffer the hear (120F). They will not do anything, except I call daily. I just act like a coordinator between The First American Home Warranty and very rude... Read More
No contractors available for emergency plumbing issues!
Beware , beware I am a first time buyer of a home and received First American Home Buyer's Protection Corporation home warranty while I bought the home. Six months later my AC compressor broke down and I must pay 65 service charge Plus $365 fee 4 flushing the lines and replacing the compressor. Also I put in the complaint on June 15th 2017 and only have it approved on June 27th 2017. But also now they tell me they don't even know when to expect the compressor to be shipped to the company to do the work and cannot even give me a time frame for that process. After many complaints I get no answer. Beware
This is a NOT TRUST COMPANY. If you contract is new and something fail they do not going to take care of you. They are going to say that it was broken before the contract which it is not true. This is not a serious company I had a very bad experience with them.
Please try another company do not waist your money!!!
Where do I begin! Over a period of 2 yrs we have had an ongoing problem with one HVAC in our home only to finally be told it will replaced however we will be out of pocket a whopping $1460 in addition the the numerous phone calls and service calls which take time out of work day. Pure frustration! It took over a week for them to replace (after lengthy 'approval' process with their professional warranty personnel).
Was thinking of using them at a new home purchased but because we did not sign up within 60 days of purchase the price for same 'home warranty' has jumped by $388.
They sure know how to chase current customers other warranty providers.
My air conditioner broke June 17. We filed a claim that same day. We were contacted by Cool Image who schedule an appointment for morning of June 22. They cancelled the appointment. A new contractor was assigned and was schedule for Saturday. He showed up Sunday and assessed the problem. He said he requested the parts. First American said they are waiting for the request. We have called several times, spoken to several people, all are going to help, all speak broken english. This is a nightmare. Heat in the triple digets. Bad company, bad service.
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