First American Home Warranties Review
ConsumersAdvocate.org
582 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for First American Home Warranties
582 Customer Comments & Reviews
Loading Reviews ...
I paid for a service call, and after 2 months they sent me a letter stating that the job had been completed, but it had not been completed!! I called and they told me they would send someone, and after 2.5 months I'm still waiting! Not to mention the fact that they charged me (without my authorization) another service call that I was not aware of. It never exited, and I am yet to get a refund for the supposedly second service call charged on my credit card, and for them to fix the reason I made the service call. I know who I will not do business with anymore!!
PLEASE DO NOT FOLLOW US IN THIS NEVER ENDING NIGHTMARE! The call centers are offshore and the service is less than lousy. EACH time we've had to have repairs it has been like pulling teeth. Earlier this year we had a plumber come out, he LITERALLY walked in, tested NOTHING, and declared that our problem wasn't covered! Immediately I called First American (what an oxymoron) to let them know what happened and they smirked at me! I asked for a supervisor and he told me, laughingly, that HE was the supervisor! He then REFUSED to transfer me. I hung up and called again and NO ONE would help us! And this is a GOOD experience. Currently we have been without air since THURSDAY! The contractor has... Read More
I've just sent First American a cancellation for our two properties. We've paid the warranty for 3 years. Today was the first time we needed them for a leaking water heater. After a couple of different calls, the earliest someone will be sent out is the next day, late afternoon, from another state. We're in the Seattle area. They really need to send someone that covers Oregon and maybe WA??!! Our money is better spent on a local plumber.
I have had nothing but trouble with FAHW for the past couple of years, first in my previous home now in the new house I purchased last September. What is interesting is with the most recent claim, my hot water heater stopped working last week, first I had the gas company come out to make certain I didn't have a gas leak. No leak, but they told me what the problem could be, $8 part and labor. Next I filed a claim. The first contractor couldn't get to me for 3 days. So I called my regular plumber to have them at least tell me what was wrong, they assessed the problem and wrote it up costing me $93. Cost to fix approximately $450. I then called FAHW and filed a new claim, explaining to them I... Read More
On May 14th, we contacted FAHW due to our pool/spa heater stopped working regularly.
The heater will start - but shuts itself off after a while. As of 6/26/17, the problem has not been resolved! This is Work Order 609350900
Worse is that we have stayed home waiting for contractors who NEVER shows; others do NOT know what they are doing & cannot resolve...each time we complain to FAHW they transfer us to their Complaint service department! Each time, they offer another contractor who does not show or delays repairs another week.
Extremely Frustrated and we are planning to terminate contract! Never use FAHW!!
We have had First American Home Warrant on our single family home since September 2011. Since that time this company has defrauded me out of numerous plumbing and appliance repairs. Our dishwasher will run but the pump and nozzles are worn out and they repair technician did not have the parts on hand and never returned to finish the repair. We called them multiple times but the operators play games to get you to go away. They will tell you things like: 1) we are waiting for the technician's report; 2) we did not know the appliance had not been repaired yet? The Company drag this on until you go over 30-days and then they want to collect another co-pay of $65 or the refuse to complete the... Read More
Terrible customer service, probably the worst I've ever had to deal with! There contractors are just as horrible! Have been having problem after problem and there not willing to help at all with any problem. This company is full of excuses and never resolve anything.
Never pay for FAHW!! Do Not WASTE your Money!! All repairs take weeks - without service!! We have paid for FAHW insurance for the past couple years. Each prior minor repair was poorly performed and takes a few weeks! Our Home Heater Control Board was put in backwards by FAHW service. Afterwards, We just paid directly $200 outside of the warranty, as we were cold and without heat in order to resolve. Most Recently, our pool heater only heats for a couple hours and shuts down. We have made a claim since May 10th - Pool Heater Is Still Not Working! FAHW has placed us with 4 different companies: several repairmen are "no shows" and puts the burden on homeowners to be at... Read More
Sadly, I'm extremely unhappy. When I first moved into my condo, I felt good as a single female because I knew I had a home warranty covering my appliances, etc. Issue #1: Within my first 2 months of living in the condo, my refrigerator died. I had to run around in circles, make countless phone calls, and at the end of the day I went at least 5 days with NO fridge (and I have severe dietary restrictions, so I cook at home a lot, have a lot of frozen and fresh foods that need cooling). This sucked. Finally, they sent out a guy to say there were some parts he would try repairing and it would take 7 work days to order them. I could not wait another 2 weeks, so I had to go out and buy a new... Read More
AVOID FAHW AT ALL COST- A BAD DEAL AND POORLY RUN COMPANY i have received the worst possible assistance from FAHW. They will not work with their clients in finding a repair company. It took 4 months to get my spa repaired after 12 + calls. Finally i was told i would be totally reimbursed if i found a repair compony. When i did they took a random number and reimbursed me for $ 125 less than the cost. When an AC unit failed, they insisted i use a company 45 mile away that could not service me for 6 days.They would do nothing to locate another provider. Their call center is in El Salvador and have receptionists that don't care, dot communicate in English well, and i have been magically... Read More
Our Partner
Special Offer: $100 Off with Code PROTECT
- 35+ Years of Industry Experience
- Unlimited Home Service Calls
- Get a Replacement If It Can’t Be Repaired
- Filing a Claim Won’t Raise Your Rate
