First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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Honestly the WORST customer service experience ever. All their Reps are now based in the Phillipines and have no understanding of American concept!! They have absolutely no compassion and are solely working off a Script. It's like talking to a foreign robots with no brain!! I've been with the American Home Shield for the past 20 years and up til the last 2 years when the Reps were stateside, had nothing but glowing reviews for them. But as soon as they moved their base to the Phillipinnes, it has been an ABSOLUTE NIGHTMARE!!!!
This company is based in Tennessee. Even if you try calling the corporate office, low and behold, you 'll be forwarded to the Phillipnnes Call Center!!
BUYERS BEWARE!!! The first time I filed a claim no one ever showed. The second claim they sent a plumber that was incompetent and did nothing to resolve the issue. I called to have someone come out, and spoke with two overseas reps who were just as incompetent as the plumber. I was told I told to wait two business days for a response, but instead received a text with an appointment with the same plumbing company I asked her not to send back to my home.
First American Home Warranty Service is terrible. It takes weeks to get simple repairs. I am to the point where I have payed out of pocket for repairs instead of making a claim because it is too much of a hassle. I have waited for a month to have my HVAC repaired. I am currently waiting for over 2 weeks for a leaky faucet. Claim has been assigned to a specialist that I have yet to speak to. Left 2 vm’s without a call back.
Terrible Home Warranty Company, avoid at all costs. Had this company for several years. Filed a single claim on our refrigerator after years of paying them. It's been almost 5 months, no repair. Had to file a BBB complaint and State Attorney General consumer complaint. They responded to the BBB complaint offering to replace our refrigerator with a lesser non-comparable model or cash payout. We accepted cash payout and have not heard anything further from them or received any check. This company is a SCAM. I have put a stop payment on my bank account draft and am working with my states Attorney Generals office on the matter for potential Fraud, Breach of Contract, Breach of Warranty and... Read More
I agree, this company is a ruse. I have had a year-long problem with service for my washer dryer with no result to date. I hope that something can be done about this company's fraudulent business practices.
If I could do 0 stars I would. American First home Warranty is the biggest ruse. We have been fighting with this "so called" service for almost 2 months to fix an AC unit in Texas in the summer. Gladys Stokes is the worst service person I have ever worked with at any company. Despite numetous attempts and tons of data and proof that my AC unit was bad, they continued to give reasons why they had to delay fixing the issue. I was defrauded by this company and they have NO interest in helping resolve this claim. In fact, they informed me my portion to pay was almost as much as the company who had given a quote to fix it. What is the point? Please warn any and all potential customers /... Read More
First American does not seem to care about the people who it is supposed to service. I submitted a claim for my HVAC two months ago. After having an HVAC contractor come out, who then told me I had to have an electrician come out, to just have the HVAC guy come back - I found out I had to replace the whole thing. I paid for most of it out of pocket, First American barely covered anything. The guys came to replace it and found there was an electrical issue. The same thing as the first time happened. The HVAC guys came out, told me I needed an electrician, then the electrician came out and said that the HVAC guys broke the wiring. When I told First American this, their solution was to have... Read More
Today is September 13, 2021. I filed a claim for my air conditioner on May 27, 2021. My air conditioner remains broken. It has been more than a month since I have been able to get any information from anyone at First American. My claim has been assigned to a single employee, who I have never been able to reach, and they are the only person that can give me information.
I had First American for over 8 years at my previous home and 2 years in this current home, up until this last month. In the past few years we began having issues with getting repairs done timely or completed by competent professionals. For the past two years, we have been fighting with them to fix our HVAC (heating and cooling system). We have not had heat for the past two years, which in Arizona is not as bad, but it still gets cold here. My home with space heaters was able to stay around the low 60s during the winter. However, every three months we had issues with the heat or the air due to the system losing coolant. Since March 2021, we have not had air that cooled the house... Read More
It took over 7 months to get my microwave fixed ("no parts"), but I found them on Ebay, yet .... what do you do?
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