First American Home Warranties Review
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582 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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582 Customer Comments & Reviews
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FAHW will leave you on hold for 30-50 minutes, then you will speak to someone you cannot understand, or who does not understand you. I used their Messaging system to try to expedite the claim information and it took 5 days to get a response. Service technician showed up on the wrong day, and when they did show up on the day we had the appointment, they were over 30 minutes late, beyond the 3 hour window. Then, they claim some items are not covered, after already having 2 Customer Service reps at FAHW tell me they were. Bait and Switch! Called again, on hold 47 minutes and after explaining to the agent I asked to be transferred to a Supervisor....on hold 15 more minutes and then... Read More
This is a horrible company! Don't use them. I had them for 2 years and had filed 4 claims with them. Either they would make an excuse about it being not covered or the contractor wouldn't show up and perform the service.
Worst customer service I've ever dealt with
I have been a customer of First American Home Warranty for years and have insured up to 4 properties at a time. I have never had any issues with them until this year. I can only think that there has been some kind of ownership or management change because the service is HORRIBLE!!! Notice the caps. I have a property that has been insured with them since I purchased it in 2012. This year in Feb I submitted a claim for a plumbing problem. They said it was not covered and denied the claim. I paid another co. to do the work and sent the bill to FAHW and after some running around they refunded the entire amount to me. In June I submitted a claim for the same property for the ac and ducting.... Read More
after 9 phone calls to claims dept., and 4 appointments with 3 different contractors, our dishwasher still leaking
We have used First American Home Warranty since we bought this house in 2004. It was included in the purchase the first year, then we continued to pay each year. Overall we e found it a good value. We've had one full a/c unit replaced and the evaporator coil on the other unit. We've had both water heaters replaced as well as two front load washers that could not be repaired and a dishwasher. We've also had minor plumbing and electrical problems repaired. The only claim we were denied was a lever on our built in oven that locks the door for the self cleaning oven to function. That was ok, we still can use the oven and manually clean it. However, it is important to understand that... Read More
This company rarely answers the phone, places customers on hold for extensive amounts of time and then disconnects the call. They are not fast to aid any customer with any issues and take excessive time to address needs. Additionally the contractors they use are regularly rated as some of the worst in the industry. Their lack of customer support and service make their rating horrible!
I had one of the worst experiences I have ever had working with this company. I had two rental properties that I used First American Home Warranty to cover for over 13 years. I had a problem with a leaky toilet in one of my units. My tenant reported the issue on January 22, 2016 at which time arrangements were made to have First American's approved contractor come out to evaluate the issue. It was determined at that time that the toilet needed to be replaced. There was no indication of any other damages that needed attention(Floor or Drywall damage). First American never followed up or set up a time and date to replace the toilet. After numerous phone calls(averaging 1 hour wait... Read More
Their service techs "up sell" services which they know are not covered in the warranty. Then they refuse to do the covered work until you pay the extra money to do the uncovered "up sell" work first. Classic "bait-n-switch" consumer fraud. TOTAL RIP-OFF. I paid the $65 service call before the tech would do anything. Once I paid the $65, he demanded I pay an additional $150 "cleaning fee" before he would do anything more. So basically I wasted $65 and then got blackmailed for another $150 cleaning fee before he would start diagnosing the ELECTRICAL problem. Their service tech also tried to tell me there was no Freon in my AC unit. THAT WAS A TOTAL LIE, and an attempt to sell me... Read More
My husband filed a claim on 6/21/16 that our air conditioner has stopped working. It has been two weeks since the original claim was placed and I have not received even a timeline on when our air conditioner will be fixed. Temperatures have exceeded 90 degrees multiple days during these 2 weeks, which threatened the safety of my dog. On 6/22/16 the contractor came out for about 5 minutes and said he had to talk to First American Home Buyers Protection Corporation to see what they would like to do. The contractor reported to me that he filed the report on 6/23/16. A representative lied to my husband during phone conversations on 6/24/16 and 6/26/16 stating the report was not filed yet.... Read More
All the reviews are bad. Nothing is ever covered, first they say they don't cover routine maintenance,when the contractor tells them that's not the case the installation was done wrong, they don't cover that either. So what so they cover? Nothing!!!
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