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HSA Home Warranty Review
ConsumersAdvocate.org
200 Customer Comments & Reviews - see all comments
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HSA is a home warranty company based out of Memphis, Tennessee, that provides warranty products, home buying and selling, and other real estate solutions, for both homeowners and realtors. They rely on a wealth of experience, born out of their 40+ years in the industry. They are a BBB-accredited business since 1990, with a B rating.
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200 Customer Comments & Reviews
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This company is the most worthless company I have dealt with in my entire life. ZERO customer service support. I am shocked at how they are still in business.
I have been a HSA customer for 2 years and it was the worst thing ever. I was given this warranty as a part of the purchase of my home. This company is an absolute JOKE and complete waste of money. I live in Alaska and my boiler system went down and I called the ridiculous HSA; I explained to the very uneducated customer service people that they need to mark the service request as expedited; oh the lies they tell after 15 f*cking minutes on the phone with a person who lives in the Philippines who grasp what NO HEAT meant I got the "Yes I have marked it as expedited; yes I got it documented they said; I called the company the referred and the answer I got was" we will get you scheduled... Read More
Terrible Service, sends unqualified serviceman, to repair leaking drain, leak reappears in 35 days, won't stand behind service, requires new fee for same problem. No consideration for time, inconvenience, cost for customer, or taking responsibility for unqualified repair service.
Terrible. They hired a company (Sears) to fix our dishwasher but instead they caused a leak that lead to water damage to our kitchen cabinets and floors. Now the claims adjuster (Sedgwick) refuses to pay the full amount needed for repairs. Avoid this company - they hire incompetent technicians to "fix" problems in your home that end up causing more damage that you then get to pay to fix. They need to be held responsible for this.
This company will do everything to NOT pay you for the service that you pay for. We had a water pipe bursting in the middle of the winter. We have a baby boy at home so it needed to be fixed asap. They said no contractor available that day - understandable considering we were requesting one around 5PM - so we asked if they can provide an authorization for an outside contractor. AN HOUR on the phone and got nothing done so we told them whatever and called in an outside contractor ourselves. I escalated the issue via facebook and they assigned someone to my case right away (power of social media). They agreed to reimburse a small amount of the cost saying this is how much the contractor... Read More
Tankless hot water heater problem! Sent HVAC on Thursday - stated needed an electrician, No Cal the next day .. I had to call, Electrician couldn't come out over weekend, came Monday, Electricity came stated need a HVAC company, Monday PM HSA - stated not in policy to send someone out that day but someone would be there tomorrow, Tuesday - had a scheduled appt, never showed .. they then wanted to send an electrician again. Over 160 min and still on a call, 8 agents, 8 days later still not fixed Company is a scam... will report to BBB. Unable to rate as a negative. Their president Robert Lehmann should read some of these reviews. They didn't want to pay the $240 to send someone out... Read More
I have a hard time giving a 1 star rating. This company SUCKS! and I will be canceling my contract with them. I called at 9:00am to let them know our heater crapped out and we had a baby in the house. Was told they would expedite my case. The vendor called me - they were over an hour away from us and wouldn't be able to come out until Friday. I called back and talk to yet another person - she said she would call me back - 3 hours later still no call; called back a third time, same thing "Michael" said I'll call you right back, nope no call. Fourth time calling (an hour later) I call wait on hold for 30 minutes and they hung up on me. I am reporting this company to the better... Read More
Just tried to cancel my NEW policy and the woman on the phone yelled at me then hung up once I told her HSA had terrible reviews online! Now I do not know who to call, because obviously this company is NOT reputable!
An honest company would try to make the customer happy and stand by their product. "0" Stars.
I am going through this same exact thing word for word this is sooo ridiculous I have 2 small kids how can they still be in business something has to happen they need to be shut down too many people are getting ripped off from this company and all there 1 star contractors they contract but never call to set up appointment richardirbyii Ashburn, Virginia 1/5/2020 I had this policy included with a house I purchased. I had the heat pump go out so I gave them a call on Friday afternoon. After being told I would receive a call from the contractor and not, I gave them a call; voicemail. And voicemail for the Saturday and now Sunday. I could understand if this was a less vital fix, but... Read More
I had this policy included with a house I purchased. I had the heat pump go out so I gave them a call on Friday afternoon. After being told I would receive a call from the contractor and not, I gave them a call; voicemail. And voicemail for the Saturday and now Sunday. I could understand if this was a less vital fix, but this is my HEAT in JANUARY. Tried calling HSA to get something done and got routed to their call center in some third world countries with accents so think you have to ask them to repeat what they say multiple times. Finally communicate with them and they basically say it sucks your heat is out but we can't do anything until Monday. What the hell is the point of a 24/7... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7