10 Best
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Home Warranties
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HSA Home Warranty Review
ConsumersAdvocate.org
200 Customer Comments & Reviews - see all comments
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HSA is a home warranty company based out of Memphis, Tennessee, that provides warranty products, home buying and selling, and other real estate solutions, for both homeowners and realtors. They rely on a wealth of experience, born out of their 40+ years in the industry. They are a BBB-accredited business since 1990, with a B rating.
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200 Customer Comments & Reviews
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Possibly the worst customer service ever. I had several customer service reps that English was not their first language. That's like taking a taxi cab job with no license. I don't care where you are from, if you can't do the job, why are you there? I had a very had time understanding them and when I asked to speak to another rep, she spoke the exact same way. So there was confusion over what repair was to be made. Another rep, which I had a hard time understanding said they would review the tape and get back to me so I would have to pay a fee ahead of time and if they were proved to have misunderstood then I would get at least one of my service fees back. Never heard back from them. Then... Read More
These people issued a contract which says I pay the contractor when work is done. Now they say they won’t dispatch a contractor unless I pay them the fee directly ahead of time.
Their customer service people hang up on me all the time. These people are clearly scamming people.
When the air conditioning went out and shower faucet started leaking in my new home, I was relieved when I remembered the sellers purchased a year policy from HSA. Unfortunately, I should not have been relieved. They charge you $100 just to speak to someone on the phone, they send sketchy, poorly rated contractors out that never show up, and they don't cover basic things that the policy claims it in fact covers. Do not waste your money purchasing a home warranty from HSA!
DO NOT SIGN UP FOR THIS COMPANY THEY ARE INCOMMPETENT AND DO NOT COVER THE STUFF THEY SAY THEY WOULD, THEY USE TERRIBLE VENDORS, THEY LIE AND WASTE YOUR TIME AND MONEY. The vendors will not show up, they will keep you on the phone for hours with no resolution. They are a joke!
If I could give negative stars I would. My AC upstairs went out a week ago, and the technician came out and stated that he could not access so HSA denied the claim and would not fix my AC. We tried to get a second opinion and the company would not come back out. DON'T WASTE YOUR MONEY!!!!!! This company takes your money then works with shady company who will tell then what ever they need to hear to not pay the claim. You are better off taking the monthly premium and putting it in a savings account and earning interest on your money.
AC went out 5 days ago. Its been 90 degrees, with a heat index even higher in the upstairs part of my home. Where I work. My fiance is an extreme life long asthmatic and has had to have 2 nebulizing treatments to STAY ALIVE. They do not have anyone who speaks English as their first language, which is fine, unless you need them to understand the contract terms, laws in America and breach. They have sent us out for two technicians promising they will get our air fixed or replaced and they just say the same thing "We are still reviewing, we want a different opinion." I BET YOU DO! Sucks when you have to actually do what you say you're going to do! We don't want our AC to be broken either, but... Read More
Hsa takes money out of your account that you didnt tell them to so i had to pay 37,50 per day because they took money out of my account.and now haveing problems getting my money back and had to call the bank and get a different card what kind of company does this not a good one
Do Not use this company.
I recently had an issue with the vent flue on my water heater. I called HSA two separate times to ensure the repair would be covered. Both times I was put on hold for extended periods of time and was finally told that repairs to the flue would be covered. After the repair was finished I was billed by the contractor for the repair and told HSA would not cover it. More calls to HSA's customer service dep and being put on hold for nearly an hour (I believe they were hoping I would give up) I was told the repair wouldn't be covered.
Needless to say I will not be renewing.
and I will recommend to realtors I know not to solicit this company
I had an appointment scheduled for my stove and dishwasher. My kitchen sinks both blocked up tonight and my washing machine is stuck on the top opening it up to the point I have to pry it open. I just bought my home. I called to report I need someone here tomorrow because of the flooding in the sinks and the man said not only had my tech cancelled out on me due to an accident and didn't know when they would be able to come for my other appt. but unless I'd of called tonight like I did, I never would have known. I was also told my circumstance doesn't warranty someone to come tomorrow even though the sinks are blocked with sludge water and I am watching my 83 year old mom with... Read More
DO NOT BUY! The worst customer service and takes 3 days to get a Piedmont air conditioner guy to come out. I spoke to manager and they said that there was nothing they could do. I have a 6 month baby and 95 degree weather outside. If I could give them 0 stars I would.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7