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OneGuard Home Warranties Review
ConsumersAdvocate.org
47 Customer Comments & Reviews - see all comments
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OneGuard Home Warranties is an Arizona-based company founded in 1990. The company provides comprehensive home repair coverages and maintenance services, such as carpet cleaning and rekeying, through a network of qualified technicians. OneGuard currently holds an A+ rating with the Better Business Bureau.
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47 Customer Comments & Reviews
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one guard past 2 years is nothing but a scam with any of the techs they call out, oh sure they will cove the item thats bad, but then ALL the techs will also find all the extra's that MUST be done or they wont replace item. Like wiring, hoses, cables, exchange fees, what ever. water heater, sure they cover a water heater, but even if you in and out hoses are in perfect condition, the scam tech in our case AV pluming says oh we need to charge you $450 for new pipes thats about $50 in materials, or they wont install it. Then another $159 to exchange the water heater thats still under warranty that one guard just replaced less than 4 years ago. see this is why all the techs LOVE the one... Read More
I've been trying to cancel my contract for over 10 days making three phones, sending an email and finally sending a paper letter as they tried to bill another month after all this delay. There is no on line option to cancel, no phone tree choice for cancellation and when talking to a service rep who speaks broken english, all she can do it send a request to the "cancellation department". After 9 days, I get an email from the cancellation department saying that my cancellation is pending and I should contact One guard to complete the cancellation. There is no special phone number to call and when I call in and get the service rep, she knows nothing of the cancellation. Clearly, this... Read More
On 6-17, I called oneguard to file a claim for a leak in my lawn irrigation system. First thing they do is charge the service fee. I was very specific on that call. The calls are recorded. Please retrieve it. I said that I was not interested in finding my own contractor. If they don't/can't handle it, then I DO NOT AUTHORIZE THE CHARGE. I was assured they had a contractor and they would come out. On 6-21 I called to check as I had yet to hear from anyone. I was again assured that I just needed to wait for the contractor. On 6-23, AS I WAS BOARDING A PLANE OVERSEAS, I received an email that read in part "as per our conversation, you are approved to find your own... Read More
The seller of my home bought me OneGuard HOW for my purchased home. The first chance I had to use was my sprinklers didn't work. The repairman showed up and called me. He said he couldn't figure it out and must be my well. I know sprinklers so I asked that he check some specific items. He said he would follow up with OneGuard and let me know the next steps. He didn't call back so I called another company and they fixed it immediately based on the symptoms I told them about. I haven't heard for the repair company and OneGuard support said they had met their obligation and there was nothing further that can be done. So I spent $75 service charge and the repairman made a couple hundred... Read More
When our AC went out here in central Texas last week we contacted One Guard - who had apparently bought out our original Home Warranty company. We were told we would get a call from the vendor or repair service the next morning - which never happened. Late that day we called One Guard back who said it would be sometime next week. After looking at supposedly "A+" reviews online with the Better Business Bureau I'm not holding my breath on getting good service. Reviews are similar to everyone else & ours here. Obviously the "pay to play" review sites are completely false about how well this company does and will mis-lead people into using this Home Warranty service.
DO NOT RECOMMEND! We have always had horrible experiences trying to even contact OneGurd let alone have them repair anything. Look up the people they contract with. Both "repair" people we finally got out were completely ridiculous and were rated with dozens of negative reviews on their Google/ Business page reviews. The first guy wanted to rip out our entire shower insert (we hired another guy we called and he just went through the wall on the other side for a fraction of the cost and repaired it perfectly.) Second time, same issue! We called to talk to them about our concerns with the tech's reputation and One Guard claimed he's the only one they work with in DFW... Sure enough they took... Read More
Today OneGuard came through for me when my A/C died. Shannon Lopez came through for me.
The contractor was extremely professional and handled everything.
I completely recommend the service to anyone who owns a home!
OneGuard's customer service is just abysmal. I've now been on hold for over 4 hours total to get a simple a/c repair. They refuse to answer the phone. Here are two screen shots of when I've given up. One over 1hr15min yesterday and currently one over 1hr45mins with no answer. It is like this EVERY SINGLE PHONE CALL now. The only reason to have these policies on my rentals is to simplify my life for small repairs. They now make it so difficult that you're better off calling the vendors directly and cancelling the policies. Further, their vendors cut corners and don't take the time to properly repair the issues. This current a/c repair person says the compressor needs to be... Read More
DO NOT CONTRACT WITH ONE GUARD. These people are scammers. I have been dealing with them for 4 weeks now trying to get a replacement AC unit which is clearly covered under the terms of our contract. I was lied to several times by people who told me that I should expect a call from a supervisor in 48 hours, then in 24 hours, then by the end of the day. I emailed the person I spoke with to remind them that I still needed a call back, but of course none came. I finally called them again, and the 4th time it suddenly became that I would get a call back from a supervisor named Britney “as soon as she is available.” The person on the phone indicated that he had sent a “message” to Britney for... Read More
One guard services standards have drastically changed to very low grade in the last one year. I have been suffering from the last 6 month and no one care dam about this. They changed compressor because in January heat was not working. I paid $500 to the company for refrigerant and $69 for a visit. After 1 and a half months when we turned on to cooing it was not cooling. Home warranty informed me that since it is beyond 30 days, I have to pay $69 visit fees which I paid. The technician told me that since the person changed the compressor didi not put refrigerant properly, I have to take it out. After a few days again it was not cooling, the schedule RPM. RPM kept changing visit time and... Read More
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone