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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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M
Meg P
4/3/2019
Very nice staff that is patient and answered all my question. I was under a lot of stress and they kept calm and gave me 30 minutes on the phone making sure that I felt comfortable with the warranty service process.

M
Malya V
4/2/2019
Our family wants to thank you for the dependable and reliable service in our multiple dwelling home. You have a great service that helps save us good money with great phone support staff.

H
Harris G
4/2/2019
In my kitchen we had a leak coming from the dish washing unit. I called to make a claim and I was giving an appointment the same day for a couple days later. I told them about the leak and the tech called me and helped me turn off the water. When he came he found a copper washer break and caused the drip and replaced it within an 45 minutes

Allison A
3/31/2019
I took the advise from your website to select this company; first claim out of the gate and I have been without a dryer for 2 weeks for my family of four. The customer service people are nice, but there is absolutely ZERO urgency about getting my claim addressed; 24-48 hours has stretched out to 2 weeks. I will update when I FINALLY HOPEFULLY get a resolution.

B
Brandon C
3/29/2019
I had no stress whatsover with my warranty protection. The service member was very patient and answered all my questions and sent out a member of there team in 3 days.

M
Mia K
3/29/2019
Next to my pool was a leak and I had it recemented for no charge using my warranty. It eases the cost of repairs and although this service cost me extra(pool service) it was worth it.

K
Kelly
3/28/2019
First let me start by saying Select’s customer service is terrible and the warranty is worthless! We’ve had 3 claims, all of which have required 30+ phone calls on behalf in order to get the repairs completed and to get our refund. Each time we called it was reported that they needed something different or the same thing we had already submitted. It was totally unorganized with no follow up. We were often told we would receive a follow response in 24-48 hours, which we would never get. It appeared that Select had no protocol to follow up with the customer during a claim; everything had to be initiated and repeatedly followed up by us. Most importantly I don’t want you to fall in the... Read More

Elder C
3/28/2019
After renewing my policy for the second year. I file a claim for my 3 year old front loader washer that would not spin to drain the washer. A very nice repairman found that the water pump had stop working! he told me that my washer was very clean and well maintain and he would call in to order parts and approval . After waiting a day I call him to check on the status of my repair and was informed by him that SHW approved the parts but I would have to pay $125.00 for installation of the parts! Because in section 9.1.2. This Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage... Read More

D
Donna M
3/28/2019
Select Home sent me a great plumber to fix the leak I had in my whirlpool tub. He also was able to reseal the tub and did not even charge me! I am very pleased with the plumber that was sent my way.

Wanda M
3/27/2019
Even though my contact states the item is covered, they have found a way to deny the claim.

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