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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
G
Grace R
4/8/2019
Stellar performance on the repair of my HVAC. I had only a week wait for a techie and he was on time and kept a nice work space. I am satisfied with my claim and how everything was handled thank you

L
Lexi H
4/8/2019
Great claim experience on my washing machine. The belt snapped and the machine was shaking out of control. Select gave me approval for a buy out on my model. The claim refunded me $170. The unit is 8 years old so its worth it.

Marya P
4/5/2019
My GE microwave just broke and I submitted my first claim to Select. They responded immediately but only cover $95 towards my $1700 microwave. I am very disappointed and shocked.

D
Don
4/5/2019
We have been fighting with Select for them to honor their contract with us about an A/C problem with have with our coil. We have a hole in our A/C coil and the unit needs to be replaced. The claim was denied because they considered it a freon leak which is not covered. After numerous phone calls and hours on the phone we are still getting the same answer, freon leak, not covered. Since the problem is actually in the A/C coil, which is a covered part, this should have been a simple approval for replacement. The initial repairman they sent out (took him 5 days to show up), just put gauges on the system and said freon was low and they would send in a report to SHW, $100 for a 5 minute visit.... Read More

glasperkim
4/5/2019
Thanks Mr Bob Thomas! Great job thanks for listening to my problem.

Marlon K
4/5/2019
Had these guys for 2 years now and have been extremely pleased with their service.

H
Holly L
4/5/2019
Thanks Jim for arranging an appointment and coming on such a hasty notice. I know I sounded very stressed but you really did an amazing job thanks again!

Jeffrey H
4/5/2019
This is my first claim and it was very easy, unlike my former home warranty company. Customer service answered all my questions and claim did not reveal any hidden surprises. Clam was surprisingly answered in a timely manner with a positive resolution. Now waiting for tech to arrive.

T
Terry G
4/5/2019
My home is a 1950 tudor with a 10 year old roof. The roof leaked and I created a claim to have patch work completed on 4/2. It rained yesterday and the leak is now gone. Just a great overall experience on roof repair.

Me A
4/4/2019
Great company, easy to contact and deal with issues. Left a my previous company for Select.

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