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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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S
Shawn
4/4/2019
The technicians were very slow to service us but the warranty customer service was excellent

O
Olin B
4/4/2019
We are completely satisfied with your service. Very good repairmen, and fixed the problem quickly and are happy to have a reputable company to depend on.

A
Amara B
4/4/2019
I have a large island in my kitchen and the sink was leaking. This normally would be an expensive fix. The last time I had an issue I had to pay out of my pocket. This time the warranty covered everything and protected my kitchen from water damage.

B
bob
4/4/2019
We filed a claim for the refrigerator, and although it has taken a month it looks like the repair has been approved so we are just awaiting parts. Reps have been courteous, wait times on the phone have sometimes been short and other times up to 15 minutes. Looking forward to a successful resolution to our claim

S
Sharon W
4/4/2019
The whole process so for filing the claims were fast an very courteous they made me feel very hopeful that my claims would be handled by the a speedy an licensed worker. I am so happy with select home warranty co.

C
Christina
4/4/2019
I just bought this warranty and it seems like an awesome deal. Best options and coverage for the money that found compared to other companies.

M
Mary S
4/4/2019
Thank you for a great contractor, (Bolton refrigeration, monroe ga). Excellent work, friendly, very professional.

L
Libby
4/4/2019
They responded quickly. The plumber that was sent to do the work at my house was very competent. I was a little nervous before he arrived, simply because it was a company that I never heard of before and could not find anything online about him. My concern with any of the warranty companies is that you have to just take whoever they choose to send and I have had bad experiences in the past. However he was very professional, he worked quickly and got the job done. The whole process only took two days, From my original call to the completion of the job.

J
james
4/4/2019
They respond quickly and arrange repairs rapidly. So far the two calls I have made have been handled well.

W
Wendy G
4/3/2019
We have a 2018 microwave that already broke in a year.. Select Home easily tracked down a new panel and had a staff member come to us and replace it. The whole ordeal was taken up professionally and smoothly.

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