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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Steven M
3/20/2019
I had a serious plumbing issue and Select Home sent a good plumber who was knowledgeable and able to fix the problem. I am very happy!

J
Jeff
3/20/2019
Select Home Warranty was able to give me several discounts that best met my needs, this is my second renewal with this company.

Steven M
3/20/2019
I had a plumbing problem and SHW was quick to send someone over who was very knowledgeable and fixed everything. I am quite pleased!

B
Bonnie C
3/20/2019
My experience so far has been good from the first phone call to sign up with the company. My first call to report a problem at my home, The lady I spoke with was making sure she was getting all the details as we spoke. Explain how the program worked for me. Received an email from you saying that you are still working on dispatching someone to my home. Keeping me inform .Very important to the customer. Thank you.

R
Rami
3/20/2019
Richard was so professional and always was looking for the best for me as client. Was great to speak with Richard and I am sure I will happy having Select Home

R
Rami
3/20/2019
Richard was so professional and always was looking for the best for me as client. Was great to speak with Richard and I am sure I will happy having Select Home

H
Henry V
3/20/2019
The staff at Select warranty made repairs on my dryer. They came on time and made sure to have all my data on hand. This made the whole process very easy. I did not have to repeat myself and they did a great repair job.

P
Pam L
3/19/2019
I just completed my renewal with Adam S. and he was great to work with. Trying to reach the sales department when you have a full time job is really difficult since they are only open "business hours", but don't tell you that on the recording or the website. Only after you hold for a couple hours do you get told they aren't open. But the company itself is great to work with. When you need to renew your policy just remember to take day off! Thank you Adam S. !

clarissa h
3/19/2019
I purchased this coverage in November to have to use it in March.. the 1st problem was I called for the claim on a Thursday was told 24 to 48hrs for contractor to contact me. Come Friday I called the contractor he couldn't come out come Saturday I called the contractor he said his contract was from Monday to Friday 8a to 430p with the company no weekends holidays or after hours. Needed plumbing work done. When I got intouch with the company I was told to call the contractor myself. The contractor was very unprofessional he kept giving us the run around... when he finally came he wanted the deductible right in the door we had to call the company while he was here finally he... Read More

D
dongaron
3/19/2019
Signed up on January 11th for the Platinum Care package. On March 11th I submitted a claim for my refrigerator which stopped working. The claim was assigned to a local appliance repair company who came out and stated the compressor had shorted out, wasn't worth replacing, and was recommending the unit (whole refrigerator) be replaced. Several days later I received an e-mail which stated the following: "Dear Donald Garon, We have processed claim#01045019 for your Refrigerator for policy #922554. After a Review concerning the specific issue with your claim, we have determined that your Policy Does Cover this item, and you have been Approved for the Full Available Cap of $150.00 for the... Read More

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