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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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P
Phoebe K
1/22/2019
I received a very good offer on my warranty plan. The warranty came into play to fix in the recent month our heating and cooling system broke down and we were very cold. The staff at Select was so helpful in expediting our claim and we thank you.

J
Joslyn B
1/22/2019
After my grandson through to much paper in the toilet it would not flush properly anymore. I appreciate how quickly select offered me repair service to unclog the drain. This was a really well done job.

D
Dexter H
1/21/2019
My granddaughter helped me sign up when she moved out of our coop to help in case an appliance broke. It was a very thoughtful gift that benefited me when my range went kaput. Select service came in and was patient and replaced the unit for me.

C
Colin R
1/21/2019
I made a claim before so this is not my first and this time was excellent like the first one. I had to give the model information on the phone for the garbage disposal and then I got a call back with all the proper appointment timing. The repair company was on time and discussed all my repair options. I opted for a reimbursement check rather than repair the motor. Was a very good experience.

cterry
1/20/2019
Worst managers! They called me to confirm my purchase ( for 4 houses) giving me wrong quotes, bad attitude and showing poor records keeping. They couldn’t put anything in writing until after I purchased a plan... seriously? After they changed price, terms and conditions... beware... this company is scamming people

akolarova
1/19/2019
Worst experience ever!!!!!!! After placing a claim in three days they gave me three different reasons for denying it. All of them sounded ridiculous!!! I canceled the policy and for a month and a half am waiting to be refunded. It's a shame!!!! Worst home warranty company!

D
Daniel O
1/19/2019
Terrible company. What they don’t tell you is you can only receive up to $150 cap in your first 6 months of service. So you really only receive true benefits for 6 months. And then only if they decide to pay. I have called, complained and everything I can think off and can’t get a manager to call me or get a contractor to my house from them. This is a scam........

Taiwo O
1/18/2019
This company is a scam, they too my money and never render any service. Please be aware.

J
Jaydin F
1/18/2019
They came to make repairs on my dish washer. The cable had a malfunction and they were able to fix it without to much fanfare. The parts did not cost me anything and it was a pleasant experience.

M
Matt
1/17/2019
Had three issues and they found a reason not to cover all three, plus when I had an issue it would take days for them to find me a provider to fix the issue. Horrible follow up and too many loopholes for them to not cover. Stay away.

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