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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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S
Sam Anderson
10/25/2017
I was about to not renew because my first year was a waste of money. They told me if I renewed they would give me a 40% discount. I took it and now 2 weeks in my Backing Oven stopped. Its a really expensive unit. They got me a contractor and covered all repair costs. That how things always work out it seems. Glad I renewed now.

D
Daniel Leeper
10/25/2017
My experience with Select has been so good I even contacted the BBB to leave them positive feedback. The vendor that came to my house said my washer dryer double unit was not good and they replaced both with brand new ones. I am so happy with these new units!

N
Nicholas Sullivan
10/25/2017
The service is great. I had to follow up with the service provider to make sure they had me in the system and were coming on time. If i didn't they weren't going to have been their till much later and I had work. It was an extra step but worth it in the end.

M
Millie Whaley
10/25/2017
On the Service Call: Was very straight forward, nothing amazing to talk about. They got me a contractor within 3 hours. Contractor Mr. Gordon was on time and late on the second day doing repairs. He was clean and repaired and brought new parts for the dryer.

M
Morgan Sanchez
10/25/2017
I keep and maintain my SHW policy for my home and a rental property. It's been allowing me to worry less about finding a contractor when things break down in my rental property and the extra bonus I received for signing up my permanent residency keeps things running smoothly.

Maelani S
10/24/2017
Customer Service people are one of a kind....keep it up! :)

L
Larry Bigger
10/23/2017
A drain backup in the kitchen into the laundy room occured. Put request in for service and was given Peak Plumbing. They called up within 4 hours and Matt setup an appointment. Oren came and cleaned out the pipe and flushed it. He told me to not flush certain things down the toilet and was nice and funny about it. Very pleased with his work.

C
Carlos B Dunn
10/23/2017
Every previous time I have had to engage Select Home Warranty they came through like a champ. I easily schedule a technician in 5 minutes over the phone and technicians arrive within 24 hours. They are clean and do the proper checks and repairs. I will recommend you fellas to my friends.

C
Charles White
10/23/2017
I just started my new contract with Select Warranty for another 2 years. In the past year I was with them my garbage disposal motor burned out and was replaced and secondary freezer too. I like the timeliness I have received and the security this warranty gives me from breakdowns.

K
Kevin Bison
10/23/2017
SHW Was really responsive to my malfunctioning Central heating unit. They sent out Electro Plus to me after we spoke on the phone for 30 minutes. Electro Plus called me in 60 and scheduled a time frame between 10am and 1pm the following day. On time and completed the task within 3 hours and dispossed of all the trash and draining that needed to be done.

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