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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Dorothea E
10/18/2017
When we bought our house, a home warranty was included (not SHW) and over the years it served its purpose, but then the service quality fell off and I looked for a new company. I did my research and chose SHW. In fact, I have two Premium policies, one for my primary residence and one for our rental. Well, this summer, our rental had problems with the AC. The company sent out by SHW said it was a freon leak, which of course is not covered. They serviced the freon (almost $500) and the following week the freon line completely broke and the entire unit had to be replaced. SHW refused to honor their warranty, again citing that the policy doesn't cover freon. But let's be serious here;... Read More

L
Laura M
10/17/2017
Filling out the online service request document was as simple as can be. I had a issue in the past with contractors being on time, but this time he came relatively quickly and did a bang up job.

Y
Yasar A
10/17/2017
The vendor Service Tech 2000 did a fantastic job. They were on time and were very fast in taking care of our issue. In the future I will remember them for my hvac needs.

M
Maria E
10/17/2017
It was very pleasurable working with you staff team. Two days to get a top notch contractor to fix my plumbing and heating systems and the contractor even outlined what was wrong and how to maintain the system better for future use. He was clean, friendly and did good work.

2
2993 K
10/17/2017
Since I signed up with Select Home Customer Protection and platinum plan, me and my wife had nothing but great experiences. One with my water heater, one with my freezer and one with my sprinkler system. In every case the representative came to my home and fixed the problem in a quick manner.

A
Anthony R
10/16/2017
I just cancelled my contract. Throughout the process. I was placed on hold for over an hour. I actually called using a different line and was able to track the actual hold time of my initial call. I spoke with several individuals before finally being transferred to a supervisor. This supervisor promised, just as as the others, to call me back with a resolution. Of course, just as with the others, the call never came through. After dealing with this issue for over a month, I decided it is no longer worth my time and energy to continue dealing with a group of people,in my opinion, who are unprofessional and unethical in their dealings. As a final act of fleecing funds, they withheld $75... Read More

P
Poul S
10/16/2017
Overall Select Home warranty was a pleasure to deal with. From the service call to the contractor to the follow up call to make sure everything was handled correctly. I felt like someone was holding my hand through the whole process. My only issue is that some years I don't even use the warranty so I wonder if that value is there.

L
Liisi P
10/16/2017
The contrator that came was on time and professional in all of what he did. The job took him about 4 hours. The claim I filed was online quick and simple.

T
Tegan B
10/16/2017
In both my bathrooms I had a leak. Somehow the original plumber connected them together. This cause a lot of pressure from what I understood and it took 2 days to make the adjustments.

W
William H
10/16/2017
I had an urgent matter in my house and needed a tech repair person to come and repair the problem. After I called select home and told them the issues they had someone within 4 hours! i was really happy with such a quick turn around time.

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