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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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G
Guang C
10/16/2017
The Service employees are very quick and friendly with my central a/c heating unit problems. It took 3 days for all work to be done.

J
Jafar S
10/16/2017
Select fixed and replaced our water heater that was leaking, super job. Easy request system, clean up repair work was not a problem and contractor was good. I am very satisfied with Select Home Warranty.

G
gail b
10/15/2017
I purchased this warranty it Sept. 2016. In May of 2017 my air conditioner quit working. I called them. They gave me a phone number of a person on their repair list. I called could never get through. Called Select. They said they got a hold of them no problem the repair co. will call me in a couple days. No response. Called Select again. They told me to find my own and they would take care of it. So my brother is a master tech and sent a friend to my house that has his own company that is also a master tech (Only because my brother lives on the other side of town). I called to find out where to send my paperwork into they told me since I didn't get it approved they may not cover... Read More

K
kevin
10/12/2017
It is a ripp off and stay away from it at all cost, they have a policy that they use to pay up to $150 for any system that does not have 3 years maintenance record. I am current customer, my system was broken down and noraml ware down, but they only paid me $150 for it.

E
Erma H
10/11/2017
The additional heater for the house is installed in the guest room. I got it checked for winter and found it in non-working state. The Expert arranged by Select replaced some wires which had hardened due to continuous heating for long spells. Thanks Select as the additional heater is now working fine.

F
Freda L
10/11/2017
When the central Vacuum was not functioning properly I had to take the support from Select claims. They agreed to send in the technician for repairs and he arrived the next day. The repair was fast and done efficiently.

C
Carla O
10/11/2017
My Select home warranty came handy for the second time in this year when I found stains on my clothes after the clothes washing cycle. The technician replaced two electrical parts in order to make the machine function properly. Now the clothes come out spick and span from the clothes washer. Thanks Select!

P
Pedro K
10/11/2017
I am elated to announce that I got a special offer while going in for an annual contract of the "platinum care plan" with Select home Warranty. I get a bonus of 2 months free warranty service over and above the 12 month paid service.

S
Steve J
10/11/2017
The additional AC unit installed in the lobby area has been used quite frequently and I was not surprised when it broke down. It had to be serviced and repaired and the technician did a good job. The Select home warranty came to my rescue at the right moment.

S
Stephen M
10/11/2017
I was quite mad when I came to know that the ceiling fan was not working. Then I decided to have a look at my home warranty coverage and thanked my stars when I found the Ceiling fan listed there. The repair was carried out by the visiting technician, much to my convenience and comfort. Thanks Select.

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