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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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T
TR
6/15/2017
STAY AWAY!! PAY MORE & GET BETTER SERVICE WITH ANOTHER COMPANY!! Select Home Warranty's customer service is a joke, they are rude and just horrible!! I got this warranty with Select Home Warranty in July 2016. They promised me the moon and stars if I changed from Choice Home Warranty to them. My toilet and tub was backed up on a Friday. I called them and stated it is an emergency I need a tech out here ASAP as in today. I was told it's Friday after hours we can't get a tech out there. You will have to wait til Monday. I said that's not an option we can't use the toilets or the tubs. So the rep said I can hire my own tech and submit receipt for reimbursement. I did that and received an... Read More

S
sophia
6/15/2017
I filed a claim for my a/c. A repair technician arrived at my home within 24 hours of making my claim. The technician fixed the a/c. I am very happy.

J
jessica
6/14/2017
I am so happy I ended up choosing Select Home Warranty. I had a choice between 2 other companies and am so happy I made the right decision. My claim was processed quickly and repaired right away. I was with a working stove within 24 hours of filing my claim. Thank you!

Linda J
6/13/2017
I purchased the Platinum Care policy from Select as I was assured that everything was covered and my salesman told me that most repairs happen the same day or next. After 11 months without a claim my oven broke and I placed my first claim. Select informed me that it would be three weeks to get a repairman out and advised me to hire my own. They instructed me (and repairman) to make the diagnosis and then call in with the diagnosis and they would immediately provide the authorization number. I was on hold for 28 minutes with the repairman just standing in my kitchen, finally got the authorization to get stove repaired. Select then told me they could have done it for less money (although... Read More

L
lisa
6/13/2017
Excellent service. I filed my dishwasher claim last week and it was fixed within 24 hours. I am very impressed with the timeliness of the service.

M
mary
6/11/2017
Excellent customer service. My dishwasher was repaired a day after I filed my claim. The contractor who was hired by Select Home Warranty was on time and made sure that all repairs were made.

M
mary
6/11/2017
Excellent customer service. My dishwasher was repaired a day after I filed my claim. The contractor who was hired by Select Home Warranty was on time and made sure that all repairs were made.

T
tiffany
6/8/2017
My stove claim was handled very well. The contractor was on time and made all the repairs needed. Select Home Warranty explained the claims process to me and I received great service.

K
katura
6/7/2017
I filed a claim for my leaking sink in the bathroom. SHW sent a plumber to my home who was extremely professional. He was able to fix my leak and everything is working perfectly.

L
lillypadrfealtyllc
6/6/2017
Purchase warranty in December, had an issue with appliance and called and email Select Home warranty for almost 7 weeks. Appliance still has not been repaired. Poor customer service, no follow up. Standard reply to emails with no resolution. No repair person, no apology, Nothing!!Very sorry I purchased with Select. Never Again!!

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