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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
L
Lay
6/27/2017
Electrical Problem . Called select they sent a tech in a timely manner. Very impressed

B
Barry
6/27/2017
AC broke. Called Select they sent over a contractor and they Fixed it . A+

B
Barry
6/27/2017
My Sprinkler System stop working. I called Select and they were so helpful. They set a contractor over and my problem was fixed quickly and professionally.

S
Shanay
6/26/2017
My electric was flickering and I called to file a claim I got a representative right away they sent over a contractor and he fixed it in a timely manner.

F
Francis
6/26/2017
My pool was not working properly. Called Select with in 10 min they had a contractor contact me and set up an apt. He came and Fixed the pool

G
greg
6/26/2017
My washing machine was leaking . Called select they sent out a tech right away. Fixed the problem.

H
Hanna
6/26/2017
My AC unit was sounding like something was wrong. I called Select right away and they had someone come with in 24 hrs to come and check it out. They fixed the problem right away. So happy with there contractor and the customer service

F
Faye
6/26/2017
My Toilet was not working properly. I called in early in the morning and by late afternoon everything was fixed.

C
Conner R
6/26/2017
I am amazed how easy this process has been. Our Stove broke and Select home sent a tech out that day and he fixed. I am VERY Impressed with this company.

M
Marcie B
6/26/2017
This company is a scam !!! First of all anytime you call to place a claim you are on hold a minimum of 30 min. They look for any way not to pay for the items they promise they cover. I purchased a home and was told that inspection and maintenance records I had on file would cover my air conditioner then when there is an actual issue with the ac they are saying NO they require 3 years of maintenance records or all claims will be denied. How am I suppose to have records from before I moved in. I have been with out ac for 72 hrs waiting for our warranty company to help us out. But here we sit in the heat because this company is a complete SCAM... stay away. Save yourself the headache

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