Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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I signed up with this company for 3 of my properties for a period of 3 1/2 years for around $4k total. The service i am getting for all the money i am paying is horrendous. I have a refrigerator that is not working for the last 7 days and they are not able to find me a valid technician. Every 2nd day they assigned me a technician. The first one i called said they are 2 hours from my place and they don't service my area. the 2nd technician they assigned told me that they do not fix appliances. Every time i call, the only answer i get is the dispatch is working on it. The tenant I have has a 3 year old daughter and having no refrigerator is causing them a lot of problems. As i said its been... Read More
After submitting a claim to on electrical problems in the garage and on the outside of the house, the company refused to cover them. We submitted another claim to fix our heater, but the company didn't cover the specific part that broke inside the heater. This is despite the company saying they covered these general electrical and heating systems. They refused to share the full contract with us prior to purchasing their warranty, and only provided it to us after denying our claim.
This is the worst home warranty to have. I get what I pay for. I have them for almost two years. I call them 4 times. The first was for my disposal, some one came 4 days later and confirm that it is broken for $45.00. So bottom line I wait 4 days for some to say the can not fix it. Then I remember My other home warranty I both house with was not expired, I called them a technician came out the next day and fix it for $30.00. The second time I call them was for my microwave, something happened some got paid to confirm the buttons was not working. I had to YouTube it and fix it myself. Third time I called they say they could not fix my oven thermal glass because it is decoration, "What!" I... Read More
I am a Platinum care customer of Select Home warranty from May 22nd 2016. They wont take your emergencies seriously. It happened with my toilet plumbing.They wanted me to wait with my leaking,non working toilets for a whole day just because they don't want to pay the plumbing company emergency charges.They will tell you can call any contractor you find and then will reimburse only a pittance. It seems like they cover all appliances and plumbing and electrical etc., PLEASE READ THE CONTRACT FORM COMPLETELY. SO MANY EXCLUSIONS. BEWARE of all the things they don't cover. If i want to break my contract i get next to nothing as left over charges. This is a company that plays with... Read More
I feel I was sold a bill of goods, I have tried several times to have them come out, and each time they referenced fine print to avoid sending a technician. This company, in my opinion is much less than honorable. If you hire them, make sure you get a lawyer to read the fine print. Going back to AHS.
Under no circumstances would I ever deal with this company again. When the payment was made, it was not credited to my account and it took weeks before we were able to even get my account active. They are disrespectful and talk over you to the point that you can never respond. They make you repeat yourself over and over again I think to tire yourself out. If you have two related symptoms of a system they will treat it as two issues and charge you $60 for each symptom regardless of whether both are related to a single system in the home.
This $500 home warranty never paid one cent in repair costs. I called for service on Four [4] occasions. On each occasion the "repair company" enlisted by "Select" was a joke. After paying the service fee, the repair was never completed to a satisfactory level. On complaint to "Select", I am told that each is an independent contractor and not an employee of "Select". Just a cop out for a scam of a service company. I would not choose this company for any type of service. My contract states I will be paid $150 for an appliance that could not be repaired - been waiting over 4 months and have contacted my State (Florida) insurance agency to intervene. BUYER BEWARE - STAY AWAY FROM LIAR
all I can say is DO NOT SIGN UP WITH THEM,we are on the end of our contract and money wasted, 6 weeks for plumber ,and the assigned plumber did show ,was told after that get my own plumber, took 4 month to get reimbursed the 225$ now my fridge wont cool took 7 days to send someone the guy said it is covered ,company denied fridge is to old 10 years we can request @100 and they will see if we qualify nothing but frustration ,lies and horrid service
May I begin my complaint with FRUSTRATION, DISAPPOINTMENT and MISINFORMED. I've been with company for approximately three months; I called December 1, 2016 to place my first claim. OH MY GOD, please help me JESUS. The representative was NOT knowledgeable, asking me what the problem was with my heating system, I told her, that's why I pay you to get someone out here to find out what the problem is. I ask to speak to a supervisor and was disconnected. I called back, this representative was better but I was told that I have to call the contractor, schedule the appointment and before they do any work I have to call Select Home Warranty to get authorization first. I told them I... Read More
This company is horrible and doesn't cover anything!! I have had various issues since purchasing my new home and have had issues with the hvac and water heater that were in working order at the time of the home purchase and when having issues, this warranty company has so many "Exceptions" in the fine print that covered nothing!!!! I do not recommend this company at all!!!!
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