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ServicePlus Home Warranty Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
454 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
 
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How Do We Rate ServicePlus?

Breakdown

4.5/5
Transparency
4.5/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
4.0/5
Customer Experience

Our Overall Rating: 4.4 / 5 (Excellent)

ServicePlus is unusual for having two pre-packaged plans that each cover a mix of systems and appliances. Optional coverage outside the standard plans is available for a wide range of home features.

The company's Platinum plan stands out for covering two heating and air condition systems, which can be helpful for homeowners of duplexes or homes where there are more than one type of heating system, e.g. baseboards in the kitchen and forced hot air elsewhere.

At a flat rate service fee of $75 per service call, the company falls in line with other warranty companies when it comes to deductibles. Customers can file claims 24/7 by telephone or online through the company's portal.

ServicePlus publishes a sample contract online and a thorough explanation of what is covered under its two plans. We recommend that potential customers thoroughly read their contract to understand coverage limits, policies on pre-existing problems with covered items, and other important issues.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Term
Term Benefit Limit
$3,000
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage Options - 4.5 / 5

ServicePlus offers two types of plans: Gold and Platinum.

Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their pre-packaged plans can therefore be expanded to suit every homeowner's needs.

No home inspection is required to purchase a policy. Appliance and system coverage is guaranteed regardless of age, make, or model. However, maintenance records are required for service and the company has a pre-existing condition policy which is unusual in the industry and may limit coverage.

What does ServicePlus cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump
  • Furnace

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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1 More

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $569
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

For a single-family home in a small midwestern city, ServicePlus' Gold Plan premium is $569. The company's Platinum plan for the same home runs $649. An annual contract is required for both plans and premiums must be paid on an annual basis.

ServicePlus does not require a home inspection. Coverage starts 30 days after you sign your contract. The company has a 30-day cancellation policy in place.

Sample Contract

ServicePlus provides a sample contract for potential customers on its website: ServicePlus Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us.

If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us.

If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Service Fee
Flat rate, $75 per service call.
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4.5 / 5

Even though appliance and system repairs are often unexpected, ServicePlus' flat rate $75 service fee makes budgeting for home repairs a little bit easier. Some home warranty companies work use a scale to price service calls. We appreciate the predictability the company's service fee structure provides.

ServicePlus makes filing claims easy. You can call the company 24/7 or file your claim online using the company's claims portal.

ServicePlus Reputation

Company Details

Year Founded
2016
NHSCA Membership
TrustPilot Rating
1.7 out of 5
BBB Rating
C+
Date Collected
2021-06-25

Reputation - 4 / 5

ServicePlus has a C+ rating from the Better Business Bureau. Customer reviews are mixed, with some consumers expressing satisfaction with the service they've received and other distraught over denied claims and unsatisfactory contractor assignments. The company earns just 1.7 out of 5 stars on Trustpilot.

Contact & Additional Information

Homepage URL
https://www.serviceplus.com/
Company Phone
(800) 545-0402
Headquarters Address
518 Old Post Road, Suite 7 #315, Edison, NJ, 08817
Year Founded
2016

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454 Customer Comments & Reviews

Loading Reviews ...
sweetmeattweet90
5/20/2021
Great deal for the warranty they should had doors and cabinets to part of service and reading review have scared me about the company I hope I don't have issues this the the one I have tried they all have the same complaints need to hire better contractor to rep your businesses

wbfields0103
5/16/2021
Someone called me within minutes after I inquired. I talked to a real person and they gave me all the information I needed to know. The other company continues to robo call me and spam is happening 3 times a day. I’m sure both companies offer good services, but it’s nice to know I can talk to a person these days and get immediate feedback and answers.

Pat J
5/12/2021
I am replacing Home Warranty - my current company called to renew and cost was 200 more a year - service calls for Total Home is $10 more than current; however, I filed a claim with my current for my garbage disposal and they were unable to locate someone in my area and offered to reimburse me. i was able to locate 2 within 30 minutes by sending a message to my community. Hopefully this is a reputable company - I gave pause when I opened up this site and found a lawsuit the first thing.

ritapalfreyman
5/11/2021
Eli Hill was my sales representative, and I must say if the company is as good as Eli was at selling, it must be a fantastic company. I just purchased the Platinum Plan and it appears to cover almost everything. I just hope it is as good as it appears.

lisa.tan428
5/10/2021
I had specific issues with my current warranty company and wanted to be sure THP would be able to provide warranty service with out the same issues. My salesperson, Carter Shaw, was extremely helpful and explained the process for service. The whole process was quick and painless.

wlsavage
5/7/2021
Very deceptive. Sales people are good. All I have had approved was a running toilet and a garbage disposal replacement. They denied my water heater, refrigerator and other big appliances. They find a reason not to pay. Always your fault. Things break. Signed for 5 years got 6th year free. Sounded great. Tried to cancel - clause let’s them deduct what costs THEY have incurred from your refund. I had 3 years left and was only going to get $210 back. I should get like $900. Didn’t read part b in section XII. Unresponsive until they are ready to deny your claim. Their customer portal is not user friendly. The customer service is poor. Everyone works from home and you can hear TVs and... Read More

Judy W
5/5/2021
Provide dishonest and poor quality service. A complete rip off. I had 2 policies with them and referred a friend. All 3 policies received no and poor quality service if any service at all. Will not refund money for poor service. BEWARE THIS COMPANY!

W
William B
5/3/2021
Quick and easy. Representative was efficient and professional . I was pleased with the coverage and feel secure with this plan.

tbharathi12
5/1/2021
Very poor customer service, i couldn't make a claim on a Saturday. Never happened to me on other warranty companies. Customer service always keep ringing, no one picks up the call. Regretting that i got the service from them, planning to cancel the service.

J
Joy
4/30/2021
Great customer service and less worry! Luckily having an awesome special going on also!

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