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ServicePlus Home Warranty Review
ConsumersAdvocate.org
454 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
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454 Customer Comments & Reviews
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Cortney was very helpful and knowledgeable in setting me up as a new customer.
I was very satisfied with total home and they got a good price
Salesman was very knowledgeable but a little pushy but he ended up giving me what I felt was a good deal. I just hope after reading reviews it is as good as it sound. I guess I will find out when I have to submit my first claim.
Awful service. Have been waiting for more than two months to repair my dishwasher. Already with the third contractor, they don't follow up. I asked to talk to the customer service manager and her attitude was completely rude, instead of apologizing for the awful service and for not solving my problem. Many times I have called and they said they were going to call back but the only call I received was to renew the policy which of course I won't. Would never recommend this company
Total Home Warranty associate who assisted me in determining the appropriate home warranty plan to meet our needs was better than great.
Thank you Mr. Black for your time and patience.
Stanley is a professional who who is knowledgeable, courteous, quite pleasant to speak.
I have waiting since July 2020 for the repair to my Heating and Air. I paid my deductable to a assigned technician. The technician before him destroyed my duct work when he put a motor that Total Protect contracted. He doesn't want to repair what he destroyed. Called again and complain to a supervisor about the original tech who destroyed my ductwork. So she sent the tech that I paid the deductible to finished the duct work back to my home. He came to my home September2020 to repair after waiting for a month for him to build a part to repair my duct work, to tell me my duct work is not under warranty. I have called several times to resolve this matter. I would never refer this Home... Read More
I have been paying for my policy loyally every month for a few years. My frig stopped cooling. For over a month I kept calling to get assigned someone to come out. Finally assigned a technician. I could not schedule a appointment because the technician would not respond to calls or emails. Called the company back all they could say was sorry we will keep looking. After calling over and over they assigned another technician. He came out the next day. I have a freon leak on a three year old frig. Either pay 900 to fix or replace it. He recommended replacement. The very next day someone from Total home protection called they do not cover anything for this. Not a dollar!
I would give them a negative rating if I could! They deny everything. They also have the worst policy for replacing appliances. Our Washing machine broke and they said it was too expensive to do repairs. They are only offering us 150 for a large front loading washing machine- - I cannot get any sort of washing machine for that price!!!! They upped it to 225. We had a similar issue with our microwave with American and at least they offered us $250. At least that covered 75% of the new microwave. They can no longer operate in the state of CA. They shouldn't be allowed to operate in any state.
THPis the most fraudulent, deceptive, unreliable home warranty out there. For every claim I submitted within the first year contract, they found a way NOT to pay! Most recently, my washer and dryer stopped working. They tried to get two claim fees out of me. Their method of selecting “professional, reliable “ service providers is putting the service tickets out on their site and any Joe Smo that needs work picks up the ticket. THP DOES NOT USE REPUTABLE SERVICE PROVIDERS, just some mom n pop type businesses! The service provider submitted the washer and dryer would be too costly to repair. THP DOES NOT OFFER ANY REPLACEMENT APPLIANCE, they offered $150. Then, you have to wait 6 to... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7