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ServicePlus Home Warranty Review
ConsumersAdvocate.org
454 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
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454 Customer Comments & Reviews
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I have had Thp for 2 years first year they were great . Halfway through the second year they started denying repairs or replacement. Fir my refrigerator I was only offer $300 toward replacement and only $150 for my dryer. When a pipe started leaking in my kitchen they denied repair saying that corrosion caused the leak . What do they expect in a 60 year old pipe? It cost me $495 to repair. I am now looking for another home warranty company will not renew when my contract expires.
I used Total Home Protection plan twice and each time they sent unprofessional handymen to my home. One of the guys only excepted cash for service calls in which he did not fix my garage door. I ended up calling the company back they sent a different guy. I had to pay another service fee. This guy goes to Home Depot and purchases the cheapest garage door opener with one remote and no key panel. I called the company and they stated I had to pay for the additional remote and key panel. After talking over 30 minutes about the horrible service. They told me if I paid the additional cost, they would send me a check to cover it. I never received anything. I would have been better off buying the... Read More
I claimed water leaking issue under Platinum plan with auto pay but Local plumber guy informed me that they denied the repair or replacement of my leaking water heater for unknown reason.
They forced me to go to FTC to get my repair cost of $ 1,700.
Don't ever think about buying warranty programs from Total Home Protection.
You will be burned.
I like the customer service I received from Roger he was very pleasant to speak with. Asked if I had any other questions and gave me his direct #. I would recommend.
I have had a claim out since May of this year, I have been sent the phone number to at least 7 people to come to my home, Each person I am given to call, no longer does business with this company because they are waiting to get paid from previous jobs from them. I have called and called and no one seems to have an answer for me but to be patient, meanwhile in 90 + degree heat I have no working air conditioner. It is now September and still no progress. They called me to tell me that my policy is expiring in October, but they have a great deal for me. Wait, you still haven't fixed the issued that I put a claim in for back in May, I've called and called and you guys have done nothing. I... Read More
Price wise it is a great deal. Have not had to use as yet.
Matt Jenkins was very professional. Provided excellent customer service . He was very personable, easy and eager to help me by listening and meeting my needs.
I so wish I had read the comments on Total FRAUD. Am trying to have my washing machine repaired. The recorded # will not accept any information immediately, asking the same questions time and time again. When I finally get to my zip code it will not accept the complete number. I have tried for THREE days to put in a request for a service representative, with no success. Meanwhile, I am inconvenienced!! I discovered another number, got an impolite person, was stuck on hold, then an automatic voice says: “If you would like a return call dial 9, your call will be returned when the next customer service rep. is free”. Thought I was making progress, but am STILL waiting for a return... Read More
My Claim #652407, I have had this company for going on 3 years, I filed my 1st claim with them yesterday. To say I am furious is an understatement. This company should be called Total Fraud! I had to locate my own service technician for my refrigerator (which is just 3 years old!) I called the Authorization Department with the technician as he diagnosed the problem, a bad compressor. The tone and questioning by the representative from Total Fraud was very demeaning, guy sounded like he trained at a collection agency or vehicle warranty company. At any rate, I called back to find out how to get approval to have my appliance repaired and imagine my surprise when I was told they were... Read More
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Amanda B
Consumer Advocate Specialist of ServicePlus Home Warranty
Official Response
Consumer Advocate Specialist of ServicePlus Home Warranty
Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Per the contract, Total Home Protection does have the right to offer a Buy-out amount (not to exceed your unit’s depreciated value and at our actual cost) in lieu of repair or replacement. We make this decision at the recommendation of a vendor or one of our experienced authorization technicians.
The consumer discussed the claim with their Claim Manager and accepted the buy-out amount. Should the consumer wish to dispute this claim further, they can email Mediation@Totalhomeprotection.com.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any questions, please contact me at 1-800-545-0402
Paid $1900, filed two claims with ZERO results. “Not covered”..... I suggest you read ALL the fine print... Save your money, this will get you nothing but frustration. Im so incredibly upset right now, and feel we got “took.”
Amanda B
Consumer Advocate Specialist of ServicePlus Home Warranty
Official Response
Consumer Advocate Specialist of ServicePlus Home Warranty
Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Every policy has inclusions and exclusions and, unfortunately, this issue was not covered per the contract. If you have disputes with any of your claims, always feel free to contact mediation@totalhomeprotection.com.
All claims have been properly serviced in accordance with the Service Agreement. We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7