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ServicePlus Home Warranty Review
ConsumersAdvocate.org
454 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
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454 Customer Comments & Reviews
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They were very friendly and professional Answered all my questions without hesitating
Amanda B
Consumer Advocate Specialist of ServicePlus Home Warranty
Official Response
Consumer Advocate Specialist of ServicePlus Home Warranty
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
OMG - BE VERY CAUTIOUS..... FOUR months ago this fraudulent company agreed to pay a claim and asserted check would be sent within 6 weeks. in mean time, we could not cancel our policy because they would not pay unless the policy was active. here we are, 4 months later, multiple call and the check is still not cut and on an expedited list AND they keep charging so the actual value of the payout continues to go down. This is a shell game and warn ANYONE thinking of working with these folks head the warning... Good luck to anyone that decides otherwise.
A
Amanda B
Consumer Advocate Specialist of ServicePlus Home Warranty
Official Response
Consumer Advocate Specialist of ServicePlus Home Warranty
Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
Due to an internal system issue, there was a delay in the check being sent. The check was mailed 2/18/2020. We apologize for any inconvenience this may have caused. The consumer then cancelled their membership per the below section of the policy;
XII. CANCELLATION
C. Mutual agreement of us and you. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund at the standard contract fee rate for the unexpired term, less a $50 administrative fee and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you. All cancellation requests must be submitted in writing.
To assist the consumer and in an effort to provide good customer service, the above mentioned administrative fee of $50.00 was waived.
All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If the consumer would like to cancel as per the terms & conditions, please contact us at 1-800-545-0402.
I bought a new boiler last year and soon enough, it just wasn’t heating anymore. I called THP, they sent somebody over, said it was because of the hardness of the water and said I need to replace a part and also get a filter. He said he contacts my home warranty to talk details. The next day he called and told me THP is going to cover the part and repair and also the filter, which if not used would create further future issues. I couldn’t believe it, I was hardly expecting them to pay for the repair, let alone the part and the filter. 5 stars and a faithful customer won here.
Amanda B
Consumer Advocate Specialist of ServicePlus Home Warranty
Official Response
Consumer Advocate Specialist of ServicePlus Home Warranty
Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. We appreciate feedback, positive or negative! We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, claims, or issues, please contact us at 1-800-545-0402.
If they have to replace your appliances they do not give you the value of the item they’ll give you $100 two 200 at the most. Do not use this company they are a fried.
Amanda B
Consumer Advocate Specialist of ServicePlus Home Warranty
Official Response
Consumer Advocate Specialist of ServicePlus Home Warranty
Thank you for contacting us with the above referenced review. We at Total Home Protection treat each review with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.
Please be advised that we have no record in our system for this consumer being one of our customers. We have tried to locate a policy with the information provided and nothing is coming up in our system. This review may be intended for Total Protect and not Total Home Protection. We are not affiliated with Total Protect/Cross Country/HMS in any way.
We at Total Home Protection have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at 1-800-545-0402.
I'll be extremely surprised if they don't delete this message immediately. I signed up for the platinum total home coverage plan and when I called with a service issue on my air-conditioning unit/Arizona summer – they told me they didn't cover the compressor on the unit. If you know anything about air-conditioning systems the biggest expense always is the compressor. In the end they would not cover it and it cost me $6700 out of my pocket. I then called with a second refrigerator problem, which was covered in my contract and they told me that they don't cover wine refrigerators I said it is my second refrigerator, they said we don't cover it. I have worked with several home warranty... Read More
This Total Home Protection company don't help in fixing my water heater, we were out of hot water for 10 days.
We purchased a home warranty from Total Home for $1,362.90 for 3 years + 6 months free, including pool and spa equipment. Their policy says it covers unexpected expenses when a covered item breaks. So we had a problem with a backed up toilet and they said it was a pre-existing condition even though we had the policy for 4 months. After arguing with them they agreed to give us $75.00 toward the service call and repair. Then our 20 yr old garbage disposal cracked and their excuse for not covering was that it was misused. We tried to get our money back after the first year and since it would be prorated they offered us $200.00. Last week we called to see if our heater for the spa which... Read More
Total Home Protection is worthless! I had a plumbing stoppage and it took them over 4 days to call me with the contact info of a plumber. I was so ticked off, I called a plumber and paid him myself! I am looking for a better company at this very moment. A plumbing stoppage is one of those things that can bring a household to a complete shut down. If your plumbing is backing up it can cause issues with showering, using the toilet, washing dishes, washing laundry and it can back up in to your home. I do not play around with issues like that and I refuse to wait 4 days for their claims department to assign me a plumber! Total Home Protection does NOT have a rush claim for anything. They will... Read More
I called Total Home Protection to set up a new warranty for a home that we were purchasing. My interaction with the reps were good, and they were knowledgeable and respectful. I've submitted claims several times. Their process was good, simple and smooth. We had a pretty large claim on our electrical circuit breaker. The whole box blew, and they worked with us time to get our unit fixed totally. We like the company. They're cost-effective and I haven't had any problems in making claims. There was one time when we made a claim and had to get a new dishwasher. And that was seamless, too.
I will be looking for an attorney to start a class action suit against Total Home Warranty Protection. If anyone is experiencing the same problem with THWP please email me. I feel trapped into paying a monthly service for a company with bad customer service and unethical nonprofessional business etiquette. I am afraid to cancel my monthly warranty plan because they may use my cancellation as an excuse not to fulfill the services they haven't completed. Submitted claim 9/11/19 Contractor came out 9/17/19. According to Contractor, he submitted diagnosis to THWP same day. 9/20/19 I ask Contractor for update and they tell me the claim is still under review. 9/23/19 I reach out to THWP... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7