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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
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ServicePlus Home Warranty Review
ConsumersAdvocate.org
454 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
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454 Customer Comments & Reviews
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BUYER BEWARE. This insurance is a ripoff. I have had 4 claims and they paid only one. It takes forever for them to assign a technician and if you want to get a claim covered, be prepared to stay on the phone and argue. Then, they probably won't pay it anyway. I paid $1735.50 for 6 years in cash. I've had it for 19 months. When I told them I wanted to cancel the policy, they said they would only refund $164. So, now I'm stuck. Once they get your money, you will NOT get the service expect and don't even think about getting a decent refund if you cancel. BE SURE TO READ THE FINE PRINT.
First time using my protection and waiting almost week for someone to come out and fix freezer. I had to call them all the time to find out what is going on Being I was told that I would be called with in 24 to 48 hours with service provider info and never was . Called in on Mon and it is now Friday nd still have not heard from them. When you call you are on hold forever. Not real happy with service.
Had a new heater installed by JGRSM Installation Company in January of 2018. Had multiple problems with it from the beginning. Contacted Total Home numerous times with different issues. Also sent pictures of the problems, still no resolution. Dropped Total and went with another home warranty company who came out to check the problems. The issues were numerous: incorrect installation, open wires, incorrect tape used amongst some of the issues. Before I left the company, I spoke with several different case managers and heard the same speech "the problem will be corrected" and it wasn't. My new warranty company informed me to call county inspections and I was informed that all new heaters... Read More
I had a claim back in August.,,claim 606129
I received an email from Fernanda Fernandez saying she/he was the Claim Manager assigned to my claim and for me to call her for updated information. No one ever answered the number but I did leave a message a couple of times. It is now September 11 and still no word.
I am not really satisfied right now. The sad thing is, I have two other homes that I was considering insuring with your Total Home Protection and was waiting to see how this claim turned out before I bought the coverage for the other two homes.
Lee Ann Smith Rutledge
Our AC went out in the middle of the summer. We called THP and the next day it was fixed. No tricks just the service fee and that was it. Great experience, excellent customer service. I will recommend this to everyone.
I had this plan for many years then one day I needed plumbing work done. They tell me my contract has been canceled. I asked why? They tell me they dont have enough technicians in my area. BS. NEVER HAD a problem in over ten years. Be careful they will dump you if they feel you use them too much.
I have had this company since 04\28\19 I called to have my AC unit checked. My claim was denied. I had to call 30 times each call I had to push the button to have my call returned because their call volumes were ALWAYS TOO BUSY. I was final called back just to tell me I needed to call a person that had a full voice mail and never ever out of 14 tries would call me back. not once picked up the phone. It's been 6 straight days of 103 degrees plus here in Texas You think they care??? HELL NO!!! The callers are extremely rude, They tell you all kinds of lies and you will never ever have anything covered, The uncovered list is 6 times longer that the covered list. I had to pay $1250 by... Read More
Our AC went out in the middle of the summer. We called THP and the next day it was fixed. No tricks just the service fee and that was it. Great experience, excellent customer service. I will recommend this to everyone.
I made my first claim with Total Home Protection and that went very smoothly, I was very pleased with the gentleman who came out. He was knowledgeable and courteous. I was overjoyed with your company and the technician who solved our problem.
You never know how good a policy is until you have to claim. This is a fabulous company with excellent staff who provide knowledgeable, attentive and efficient customer service to clients. Highly recommend.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7