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ServicePlus Home Warranty Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
454 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
 
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How Do We Rate ServicePlus?

Breakdown

4.5/5
Transparency
4.5/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
4.0/5
Customer Experience

Our Overall Rating: 4.4 / 5 (Excellent)

ServicePlus is unusual for having two pre-packaged plans that each cover a mix of systems and appliances. Optional coverage outside the standard plans is available for a wide range of home features.

The company's Platinum plan stands out for covering two heating and air condition systems, which can be helpful for homeowners of duplexes or homes where there are more than one type of heating system, e.g. baseboards in the kitchen and forced hot air elsewhere.

At a flat rate service fee of $75 per service call, the company falls in line with other warranty companies when it comes to deductibles. Customers can file claims 24/7 by telephone or online through the company's portal.

ServicePlus publishes a sample contract online and a thorough explanation of what is covered under its two plans. We recommend that potential customers thoroughly read their contract to understand coverage limits, policies on pre-existing problems with covered items, and other important issues.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Term
Term Benefit Limit
$3,000
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage Options - 4.5 / 5

ServicePlus offers two types of plans: Gold and Platinum.

Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their pre-packaged plans can therefore be expanded to suit every homeowner's needs.

No home inspection is required to purchase a policy. Appliance and system coverage is guaranteed regardless of age, make, or model. However, maintenance records are required for service and the company has a pre-existing condition policy which is unusual in the industry and may limit coverage.

What does ServicePlus cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump
  • Furnace

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $569
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

For a single-family home in a small midwestern city, ServicePlus' Gold Plan premium is $569. The company's Platinum plan for the same home runs $649. An annual contract is required for both plans and premiums must be paid on an annual basis.

ServicePlus does not require a home inspection. Coverage starts 30 days after you sign your contract. The company has a 30-day cancellation policy in place.

Sample Contract

ServicePlus provides a sample contract for potential customers on its website: ServicePlus Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us.

If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us.

If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Service Fee
Flat rate, $75 per service call.
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4.5 / 5

Even though appliance and system repairs are often unexpected, ServicePlus' flat rate $75 service fee makes budgeting for home repairs a little bit easier. Some home warranty companies work use a scale to price service calls. We appreciate the predictability the company's service fee structure provides.

ServicePlus makes filing claims easy. You can call the company 24/7 or file your claim online using the company's claims portal.

ServicePlus Reputation

Company Details

Year Founded
2016
NHSCA Membership
TrustPilot Rating
1.7 out of 5
BBB Rating
C+
Date Collected
2021-06-25

Reputation - 4 / 5

ServicePlus has a C+ rating from the Better Business Bureau. Customer reviews are mixed, with some consumers expressing satisfaction with the service they've received and other distraught over denied claims and unsatisfactory contractor assignments. The company earns just 1.7 out of 5 stars on Trustpilot.

Contact & Additional Information

Homepage URL
https://www.serviceplus.com/
Company Phone
(800) 545-0402
Headquarters Address
518 Old Post Road, Suite 7 #315, Edison, NJ, 08817
Year Founded
2016

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454 Customer Comments & Reviews

Loading Reviews ...
T
Takarah r
9/14/2018
My AC system broke and required maintenance a few weeks ago. Since I have an extended warranty with them, I called Total Home Protection. I spoke to James to file a claim and he was able to schedule a contractor to come out the same day! He arrived a few hours later and I was very happy because it was very hot! My capacitor had gone out, so under the warranty he replaced it. I love my extended warranty. And the customer service reps were very helpful. Thank you.

W
Warren H
9/14/2018
I was pleased to learn about a company that offers an excellent policy to protect my homes. I can't believe the price for the coverage I am receiving.

K
Keziah C
9/13/2018
I am so glad I have a Total Home Protection extended warranty. My garbage disposal just stopped working and I couldn't dispose of the food in my sink. The food in the sink backed up and I called Total Home Protection and they came out the next day. When the repairman came over he was able to remove the debris and poured a solution in the sink and it started working instantly! There was no out of pocket cost but it just cost me my deductible. What a way to give good service and to not worry about the cost. Thank you THP for your Great Service!

V
Veronica S
9/12/2018
Having just brought a new home you never think about breakdowns or replacing anything right away. Well, this happen to us, our oven stopped working and we thought we would have to purchase a new one. But since we had invested in a plan with Total Home Protection we made the call and the courteous representative helped us with our problem. They sent out a service technician the next morning, who was prompt. He looked at our oven he was able to see it was a minor malfunction of the pilot light. It was fixed and the oven was working again. Just think if we had not purchased the plan with THP how much it would have cost. I recommend this company if you want to save on home repairs. Give THP a... Read More

C
Caira
9/11/2018
I purchased the Platinum protection plan when we moved into our first home. As a new homeowner, I wanted the peace of mind of being protected just in case. I’m so glad we did because just a year after moving in, our garbage disposal stopped working. I called THP and customer service was understanding and empathetic to the situation. They set up same day repair and had a technician at my house just a few hours after I called. The technician was very friendly and knowledgeable. The repair was quickly taken care of and all I had to pay was my deductible. I’m so glad I decided to purchase this protection plan and I’m very happy with it!

A
Astrid
9/10/2018
Total Home Protection has simplified my life. My home central air stopped working one night. All I did was call Total Home Protection and they arranged for a contractor to come over. Sarah came on time and was very nice. She said I was out of freon. She refilled it and I was good to go. All it cost me was my deductible. I highly recommend Total Home Protection to all home owners.

J
Juanita j
9/9/2018
I can honestly say that one of the best choices I have ever made has been choosing Total Home Protection extended warranty. I have been very pleased with their services. The customer services is always great. And they are very fast and professional with getting a tech to come out. One morning I had a problem with my dishwasher, it stopped working and was beginning to leak on the floor. I was able to call Total Home Protection and they arranged for a service tech to come out. Daniel was able to clear the line and it does not leak anymore. It was back to washing dishes like it had been before. All I paid was the deductible. I highly suggest this company and their great warranty

N
Nikkia H
9/7/2018
I must say that I am so glad I chose THP for my home protection needs. A couple of days ago I had a bad leak in my bathroom which caused water to go everywhere. I was so glad I did not have to go through the trouble of worrying about what I was going to do. All I did was make one call to THP and told customer service my problem. They scheduled a contractor to come over the next day to take a look. He found a crack in the pipe under the sink and was able to replace it. I must say I was very happy and relieved knowing that I was covered and it didn't take weeks for them to repair the problem. We are so happy to be using our bathroom as normal again. Thank you so much.

S
stefanie l
9/6/2018
In June of this year, I purchased complete Total Home Protection plan to make sure that some items in my home were covered since I had just purchased my home. Last week my garage door stopped working. I called THP and spoke with customer service for an appointment. The next morning a contractor was at my home figuring out what went wrong with my garage door. Come to find out some of the wires were burned out and the electricity wasn't passing through it properly. Within the hour he had fixed it and all I had to pay was the deductible fee. Fast and professional. I recommend for everyone to purchase THP for their home. I don't even want to think about how much out of pocket I... Read More

Feliz E
9/5/2018
Very fast service Very friendly and convenient customer service They worked payments plan for me

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