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TotalProtect Home Warranty Review


ConsumersAdvocate.org Rating: 2.6 / 5 (Average)
116 Customer Comments & Reviews - see all comments
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TotalProtect is a line of products by Country Home Services, Inc. Their service provides affordable coverages, comprehensive plans, and 24/7 customer service. With their network of 40,000 pre-screened technicians and call centers in Florida and South Carolina, Country Home Services Inc. is among the largest, leading home warranty companies in the country.
 
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How is TotalProtect rated?

Breakdown

0.0/5
Transparency
4.0/5
Claims Processing
4.8/5
Coverage Options
0.0/5
Additional Benefits
4.3/5
Customer Experience

Overall Rating: 2.6 / 5 (Average)

TotalProtect's home warranty service is notable for their industry-leading policies, including low premiums and long-term service recall periods. These benefits are counterbalanced by their higher-than-average service fees and overall negative presence online. In the case of the latter, the sheer number of customer complaints may be enough to give potential customers pause, despite this being generally true of the industry at large. While keeping that in mind their full refund policy may encourage those on the fence to give them a try.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Systems Benefit Limit
$1,000

Coverage Options - 4.8 / 5

TotalProtect’s home warranty policy options, (appliance, systemic, or combination), are designed to suit any customer’s needs. By covering many common appliances, systems, and specialty items, albeit with itemized caps, this company operates similarly to its competitors.

What does TotalProtect cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Specialty Items

  • Pool/Spa

Contract & Price

Contract Details

Annual Premium
Starting at $230
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.3 / 5

Starting at $230, TotalProtect’s premiums are the most affordable in the industry. Their 12-month contracts, moreover, do not require home inspections beforehand. Personalized quotes are available by way of their online calculator, and they offer full refunds within the first 30 days of the contract, provided no service has yet been performed.

Sample Contract

TotalProtect provides a sample contract for potential customers on its website: TotalProtect Sample Contract

Cancellation Policy

1. You may void this Agreement within 30 days of the coverage effective date for a full refund of the contract fees paid if no claim has been made. The right to void this Agreement as provided in this paragraph is not transferable. A ten percent penalty per month will be added to any refund required under this paragraph, including any accrued penalties, that is not paid or credited within 30 days after termination of this Agreement pursuant to this paragraph. 2. You may cancel this Agreement within 30 days of the coverage effective date if a claim has been made, or at any time thereafter, at which time you may be entitled to a refund of unearned contract fees paid based on the short rate schedule less a processing fee of twenty-five dollars ($25) and less the cost of any services performed pursuant to the Agreement, where permitted by law. If the refund calculation results in you owing us payment for services provided, we may bill you for the lesser of the net amount due to us or the unpaid annual term contract fee. We will bill or charge you any balance owed to us through the same mechanism as any previous installment billings, or we will direct bill you if such a mechanism is not available. 3. We may terminate this Agreement immediately, after any applicable notice provisions, for non-payment, fraud or material misrepresentation. If we terminate for fraud or material misrepresentation, this Agreement is void and we shall refund all paid contract fees if no claims have been made. If a claim has been made, we will follow normal cancellation procedures as outlined in this section.

Claims & Service

Claims

Service Fee
$75, $125
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
40,000
Service Recall Period
180 days

Claims Processing - 4 / 5

Though they have low premiums, TotalProtect's maximum service fee of $125 is high for the industry. Having said that, their recall period of 180 days is industry-leading. Otherwise, TotalProtect’s in-network exclusivity, as well as its 30 day waiting period, falls directly in line with the industry average.

TotalProtect Reputation

Company Details

Year Founded
1979
BBB Rating
B

Reputation - 4.2 / 5

TotalProtect’s parent company, Homesure of America, has maintained a B rating with the Better Business Bureau since 2007. There are, however, 1,662 total complaints, as well as 61 negative reviews. This is opposed to their three neutral and two positive reviews.

Contact & Additional Information

Homepage URL
https://www.totalprotect.com/
Company Phone
(866) 607-9674
Headquarters Address
1625 NW 136th Ave, Sunrise, FL, 33323
Mailing Address
1625 NW 136th Ave, Sunrise, FL, 33323
Year Founded
1979

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116 Customer Comments & Reviews

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B
Bruce L
6/12/2018
A claim was made the week of May 12, 2018 for an AC repair. It is now June 12, 2018 and still no AC. It was explained to them that a critically ill person with stage 4 liver failure was living in the house. In my opinion this should have been on a medical priority list. On June 8, 2018 I was told the parts were in route. Today, June 12, 2018 I was told they were still being processed and it could be several more days to repair. This is simply not acceptable.... DO NOT PURCHASE THIS WARRANTY. Elgin, SC

F
Felix S
6/3/2018
Placed a service call on 5/10/2018 on an inoperative A/C condenser. Their assigned technician was out and assessed broken unit on 5/11/2018. As of 6/4/2018, the matter has been "in research/in progress" for over three weeks. It is clear that Total Protect cannot or will not act as per the service agreement.

G
Gabriel
6/2/2018
Lo peor en home warranty bad to bad. When I need the they fail

L
LARRY R
5/16/2018
I own a pharmacy, if I treated my customers as poorly as Totalprotect does, I would have no customers! My wife has had 3 strokes this year and another incident last week.--Still waiting for their authorization to fix my furnace from a service call MARCH 3 2018!--As its tied to my central A.C. no a.c. means over 90 degrees in the house. Service has deteriorated horribly from over 12 years ago--I can no longer recommend this company!

M
M J
3/6/2018
I made a claim for my washer and took the day off for the tech to come home. I waited for a couple of hours and the tech didn't turn up. After multiple phone calls with Total Protect, they assigned a tech the following week. The tech came the following week took a look at 2 minutes ask for $100 check and said that something snapped inside the washer. He told me Total Protect will get back to me within 48 hours. Many 48 hours passed and even after multiple phone calls, today, I am told the claim is rejected because it is a pre-existing condition in the washer!!! I can appeal getting another tech from outside and give them the info. Total Protect caused $100 and 2 vacation days and in the... Read More

B
Betty
1/27/2018
Very slow at getting the job done. Lots of extra charges involved when replacing equipment called them on a broken washing machine said it would be at least two weeks before someone could look at it.

M
Manuel
1/8/2018
I have been 7 years with this company, now that my AC start getting problems, they increase my deductible. I have call them about 5 time for problems with my AC, and almost always with the same problem. They sent a technician to my house that the only thing he do is patch the AC, and ask for the deductible. After 5 times doing the same I decide to cancel my police with them, and replace the AC by myself. At that moment they ask me for a cancelation fee, and the person that told me that, was very rude. Really a bad company and service. I do not recomend anybody to ensure their appliances with them. It is a wasting of money for a real bad service.

B
Bojan
11/22/2017
I've been a TotalProtect customer for 4 years. My washer-dryer (single unit) has started making a metal-grinding noise a few months ago and it has been getting progressively louder. In addition, the drier started ripping clothes and leaving what appeared to be burn marks on clothing about a month ago, consistently, on every load, so I submitted a claim to get the unit serviced. First issue - the first available appointment was in 3+ weeks. A Sears Appliance service tech came out at the time of scheduled appointment and determined that the unit needs new dryer slides/seal because the existing one was completely worn out, getting the clothes stuck, causing the ripping and rust stains.... Read More

T
Tina A
11/17/2017
I have called multiple times, no answer. This company is a scam.

D
Deborah M
11/7/2017
I placed a service call on 9/19/17, I did not get an appointment until 10/5/17 but I was not to upset because Hurricane Harvey had just happened and I figured that because of the enormous loss was the reason for the long period for an appointment. Wheel the repair persons came out and repaired my stove but told me that my dishwasher needed to be replaced. So I still have e not heard from anyone and it is 11/6/17. I call 10/20/17 and was told that they would expedite my service order, still no call. Today I have been on the phone with them for two and a half hours, 28 minutes the first time, when the person answered they hi g up on me, called back on hold ten minutes, when the lady... Read More

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