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Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

Loading Reviews ...
T
Thomas
12/6/2016
Have not yet had to use it but the customer service has been awesome!!!


J
Jill
12/6/2016
Good radius but instead of asking what my address is they say it. So anyone could act like me.


C
Cora S
12/6/2016
My mother lives alone and I trust Bay Alarm to be there for her when needed. They have called me and others on my contact list when they have a problem getting in contact with her. I really feel like the money that I pay is worth it to keep my mom safe. Thanks


Marie K
12/6/2016
I selected Bay Alarm Medical due to the positive reviews and we have not been disappointed. Thank goodness my husband has not taken a fall when he has been alone. Inadvertently, when doing some work around the house, he hit the wrist alarm and Bay Alarm was contacted. They immediately responded to the contact and were certain to make sure that he was fine. Thus far, I would highly recommend.


G
Gary F
12/6/2016
I got this service for my 84 year old mother. Thank God I did. I live out of state, but now at least with Bay Alarm Medical Alert, I feel more at ease than I ever have. She has used the service twice now and they were right there on the spot. I am SO glad they are there for us. Would not be without them. Thank you.


J
Jeff Z
12/6/2016
We got the basic Bay Alarm for my mom who lives with me but is alone all day while I am at work. Not a week later she fell down in the backyard and was unable to get up. She pressed her button and was connected with a Bay Alarm operator. This was already impressive since she was outside and the base unit is inside. It picked up the sound BETTER than advertised! The operator made sure she didn't need an ambulance then called the people on her call list. When they couldn't get the first person on the list, they moved on to the next person, all the while talking to my mom, reassuring her and making sure she did not need immediate medical assistance. Finally they were able to contact someone... Read More


M
Michele V
12/6/2016
My mother fell and used it for the first time .... As soon as she pressed that button someone was speaking with her within seconds... They had paramedics there in minutes!... I definitely recommend Bay Alarm Medical Alert !!


W
Wildred P
12/6/2016
Very kind & considerate customer service.


B
Bernie A
12/6/2016
I have activated the alarm a few time by accident. The responder was always very quick and personable. Very good service at a reasonable price. Bernie Ampel Monroe New York.


J
Jennnifer k
12/6/2016
Very prompt, caring, calming, and courteous. This service allows me to maintain some independence while providing peace of mind to myself and my family.



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  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection