We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

Leave a comment for Bay Alarm Medical Alert System
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

907 Customer Comments & Reviews

Loading Reviews ...
M
Mary B
11/16/2016
I would highly recommend Bay Alarm Medical Alert. We have had Bay Alarm for approximately one year and have been very happy with the response to alerts as well as customer service issues.


L
Linda T
11/16/2016
After reviewing various medical alarm companies, I choose Bay Alarm for my mother. She wears the fall detection necklace. She can either push the button when she needs help, or if she falls, it somehow knows this & they contact her through the receiver box to check her status. The staff that respond are always professional and prompt, offering to call an ambulance if necessary. The service has been a Godsend for my mother & also for my peace of mind. I would strongly recommend this company. I also feel it is reasonably priced.


Amanda S
11/16/2016
Have always been here to help thank you all sooooo much!! I have fell several times and you all have always been right on top of making sure I'm ok


M
Marylou S
11/16/2016
I am pleased with the help my son in law was given in setting up the system. It was so easy. He accidentally hit the button on the day he installed it for me and the response was immediate and loud enough for me to hear. I appreciate the comfort of knowing help will be on the way immediately if I fall again. It is nice to have the bracelet as an alternative to wear. Thank you Bay Alarm Medical Alert.


R
Rick m
11/16/2016
The service is great. The price is competitive, and I recommend it to all of my mother's neighbors.


J
Jill
11/16/2016
Pleased with the product and service provided thus far. Find the wrist band material really doesn't do well with water and I should not have worn it in the shower. Have also managed twice to wrap my wrist on something and set off a call by accident! Will look to wear the pendant and see if that might be the better option for me. Glad I have the service.


John N
11/16/2016
After falling this past February, I sustained a fractured skull,a concussion, and hematoma. Since that time I have taken PT and suffered a second fall, striking my head again. It set me back, so that I had to start my PT regime again. This. Made me realize that a medical alert system was in order, since I continue to experience spells of vertigo. Now that that I have signed on with Bay alarm medical, I am comforted knowing that I am just a use of a button away from getting needed help. So far so good. I haven't had the need to call for help, but the alarm says me gives the confidence and assurance that I need.


L
Lori m
11/16/2016
We are satisfied with service. I feel like the initial information should be able to be done by email and not have to be mailed in.


J
Jane W
11/16/2016
I am very pleased with both the device and the people at Bay Alarm Medical. I've had my system for about three years now and for someone who lives alone, it provides me with an added layer of security should I find myself in need of help. One time my system went off by accident and the people at Bay Alarm Medical were so nice about it. They patiently helped me figure out what may have triggered the alarm (most likely my cat) and also noticed something that they needed to update in my account. Embarrassing as it was, I saw first hand how the system works when the button gets pushed. Everyone followed the protocol exactly as they said they would so if it had been a real emergency, I... Read More


C
craig g
11/16/2016
They have great customer service and great people.



Top Rated
Our Partner
20% Off + Free Shipping & Free Month on Select Plans
  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection