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Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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J
J.T. S
11/16/2016
It is great comfort to know with my father is 400 miles away, we have Bay Alarm to rely on and always be there for us. My father has fallen and activated the alarm within minutes I was called and notified 911 was called and responding. it was awesome. Bay Alarm is professional and reliable. Thanks Bay Alarm.


D
D R
11/16/2016
I got this for my 94 year old father in law..He still lives at home on the farm. We have used it several times and it is wonderful. Very reliable and the service is impeccable! Thank you for the peace of mind it brings!


T
Tracy S
11/16/2016
After researching numerous personal alarm companies, I finally settled on Bay Alarm Medical Alert. My dad is 98 years old and needed something simple, light and easy to use. This system is perfect for him. Though he has never needed to push his alarm button, he did set it off one time by accident. The machine worked perfectly and a voice came on to ask if he was ok. I appreciate the simplicity, the timeliness and the peace of mind the medical alert offers.


T
toula m
11/16/2016
Bay Alarm is peace of mind. I've accidently pushed the button a few times and hearing a friendly voice assured me that someone would be there to answer a call for help.


C
Cindy g
11/16/2016
Have just set this system up for my mother. It was quick and easy to do. I'd had many conversations with the representative prior to signing on and she was very helpful and thorough describing all the options and making helpful recommendations.


V
Vanessa B
11/16/2016
I received a call from a rep telling me my grandmothers alarm was activated and they were unable to connect with her and they dispatched an EMT. Your rep remained professional and calm while being empathetic at the same time. Thankfully it was a false alarm but your rep was amazing!


R
Roger
11/16/2016
Every thing works....feel much better about my dad being on his own...


R
Reynolds
11/16/2016
Customer service made it easy for us to evaluate the product, understand its application, and order our choice. Mother seems to feel more secure and safe with this product in her home.


L
Linda S
11/16/2016
Since I had an accident falling, my children started me on this system. I haven't needed it, thank goodness, so far. However, I have accidently pressed the button. A quick response from your company have called me to see if I needed anything. I told them that I accidently sent a distress call--my dog hit the alarm, I banged the alarm. They were very understanding, checking my name and address. I am pleased with your company. I would like to know how to wash the string since it has gotten dingy.


D
Drangilla
11/16/2016
Very easy to order and set up. We already had s fall incident, I was notified promptly and help was sent. It gives me s piece of mind to know he can get help fast



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  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection