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Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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John Z
11/16/2016
Having had the bay medical system for only a short period of time, [ 2 months ] it arrived on time and was an easy set up. I tried the button to make sure it worked and to see the response time. The time was approx. 30 seconds, which in my opinion was a normal time? It was loud enough to be heard from 20 - 30 feet away! No problems with it so far.


D
Denise N
11/16/2016
My life is in their hands. I love checking my equipment to make sure it is working properly. I have used it once in an emergency.They answer with such assuring confidence. I know they are there for me.


Michelle C
11/16/2016
I am very satisfied with Bay Alarm Medical. I finally convinced my Dad to get this service. The day after the device was connected, my Dad fell in the shower. Bay Alarm Medical immediately contacted him through the device to see if he needed help. He ended up being ok, but Bay Alarm Medical is there just in case!


R
Rothlev1
11/16/2016
This company disregards and violates state laws on reoccurring contracts. this company is uncaring , inflexible and unethical in its billing practices. this company is trying to get my mother to pay for a year of service that she did not order Company refused to cancel service when requested, even thou there was no phone, no. Connection and no ability to monitor my mothers apartment. She did not live there any more, and paid until the end of the contract period. Company renewed without authorization and after being told mom was now in a nursing home.


S
Sam C
11/16/2016
Bay Alarm has been immediately available anytime that I pushed the alarm button. (about 6 times over an approx. 2 year period. I think they're GREAT !


T
Taylor M
11/16/2016
Eduardo was knowledgeable and most helpful when I ordered your products. He made it quick and easy. The delivery will be within 5 days!! I like things simple!! And I'm sure that set up and use will be as simple as ordering your product!! Thank you!!


Kristi H
11/16/2016
Very satisfied. Makes me feel more comfortable knowing there is help for my mom if she should need it. They always alert me if there is a problem. I would highly recommend to everyone!


V
Vic A
11/16/2016
We had use of the system for about 6 months, it was an excellent choice. My aunt felt secure with the system, was easy to use, and it worked great. We had several alerts and the system worked as advertised. I am trying to get my father to use it. I would recommend it.


L
Lois B
11/16/2016
After conducting extensive online research comparing medical alert devices, I selected the clear winner - the Bay Alarm Medical Alert and I am very pleased with my selection.


Cathy G
11/16/2016
My mom is 97, in good health & lives alone. One night she fell out of bed & could not get up. She hit her button and minutes the paramedics were called & I was notified along w/my sister, son, and daughter. The alert button worked like a charm. Mom had no major injuries just a couple of scrapes. She was taken to the hospital as a precaution and released a day or 2 later. Thank you Baby Alert



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  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection