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Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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B
bill d
11/16/2016
Easy to use and very effective.


J
Joan B
11/16/2016
Realized after posting my review that only 4 1/2 stars are showing in the rating. My mistake! I intended to rate Bay Alarm with the full 5 stars which they deserve. The best provider out there for personal alarms.


M
muriel p
11/16/2016
My mother has been wearing bay alarm medical alert for over 5 years. We feel so much better knowing that if she needs assistance all she has to do is push the button. She wears her alert everyday. It is affordable and we have not experience any problems at all.


L
Lucille D
11/16/2016
Bay Alarm has a long record in the market of home medical alert systems. The product is excellent and easy to use. They encourage you to test your unit monthly by simulating an emergency (press the alert button on your unit or wristband). The staff are very quick to respond, friendly and helpful. Best of all, they are very competitively priced. In fact, if you do your ju, you will probably find they have the best price. Don't be fooled by the well-advertised competitors on TV. You know who pays for all that expensive advertising? Their customers! You won't be disapywith Bay Alarm. My mom has had hers for 18 months. We couldn't be more pleased.


Kara R
11/16/2016
Excellent service, OUTSTANDING Customer Service!!! I'm so pleased, as is my mom who uses the device!


M
Marjorie B
11/16/2016
I was very pleased with Bay Alarm Medical Alert. We held off bringing in a monitoring device for quite a while and I wished we had added it earlier. The bracelet gave my Dad more freedom and helped us to sleep better at night. He used the button several times and we were called immediately. Bay Alarm Medical personnel were professional and friendly. This is an excellent service for those wishing to retain their independence!


K
Katherine K
11/16/2016
I have not yet had to use my alarm in an actual emergency, but I have had many false alarms. The response time is very fast and the person on the other end is always very understanding and patient with me. I feel very confident in the service should there be an actual emergency.


D
dotr213
11/16/2016
Lukly I have not had the need to use my alert system. I did lose my power and Bay Alarm called to make sure all was well. I am convinced tjhey will be there for me should an emergency occur.


Tamera E
11/16/2016
I live with my 89 year old mother and when I leave for work I feel secure that she is being looked after with the help of bay alarm medical. I have just upgraded her system to the one that if she falls someone will be here real quick. Thanks


E
Ellen J
11/16/2016
A few times our phone line has disconnected and each time it resets, a rep from Bay Alarm has immediately come over the speaker to check on my mother. We are so happy with your service!



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  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection