We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

Leave a comment for Bay Alarm Medical Alert System
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

907 Customer Comments & Reviews

Loading Reviews ...
M
Molly g
11/16/2016
Easy to set up. Love it


P
Patricia K
11/16/2016
Bay Alarm ensures the safety of your loved one with a simple to operate, fool proof alarm system. From ordering to installation, every step was user friendly. I am sure my family is happy with our purchase and their peace of mind.


C
carla w
11/16/2016
The service has been very helpful for my mom it's truly a life saver.


A
Amanda M
11/16/2016
I signed up for Bay when my father, age 95, who lives alone, fell and needed help. Bay was quick to sign up with and the system was easy to assemble. I originally set it up with my credit card and had it transferred over to my dad's billing at a later date. My dad did have to use it once when he fell and both myself and my dad's neighbor received a call straight away, thank you! Bay is simple and easy. Daughter of client EdwArd Hyde, Vancouver WA


L
Lynda B
11/16/2016
Hi - Bay Alarm has given me a wonderful feeling of security. I wear my 'alarm' around me neck all the time. Have never had to use it for an emergency (thank goodness!). But it is always there for me and I know it. Have even mistakenly pushed the alarm button while dusting and they have always been right on the ball. Efficient and very pleasant; as happy as I was that it was not an emergency. Recommend it without any reservations....L...


K
Keith k
11/16/2016
Arrived very quickly. Easy to set up. Did test call and was answered very quickly, confirmed info and made sure it was a test a couple of times and everything was ok.


G
Gayla H
11/16/2016
Thankfully I have not had to use yet. However, while setting it up we had no signal and moved rooms and the lady eventually answered but she did not realize we were just setting it up and testing and she had already sent the emergency crew! At least we know it works!


B
Bhastings1961
11/16/2016
I am very pleased so far with your service. No emergencies but it gives me peace of mind. And not to mention the price is very reasonable.


M
Mpollak34
11/16/2016
This is a review for my mom's Bay Alarm Medical Alert. We bought this for her after she came home from the hospital. This is a product that hopefully never has to be used but when she did need it (she fell). Pushed the button and the call center responded in a few seconds. The paramedics were there quickly and helped her get back up and everything was fine. I sleep better at night knowing someone will be there if she would need help. Thank you Bay Alarm! -Mike P. Doylestown, Ohio


R
Ruthanne
11/16/2016
So far very pleased! Everyone seems very helpful and kind when speaking to my Mother! Her lanyard when off accidentally one time, and it did shake her up a bit. But she is getting used to everything still and they were very reassuring on the other end!



Top Rated
Our Partner
20% Off + Free Shipping & Free Month on Select Plans
  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection