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Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Marjorie R
11/16/2016
I recently had a false alarm with my emergency button. People appeared within minutes and in minutes all my 'contacts" we're contacted. Everyone said they were very impressed with your associates.


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Elizabeth D
11/16/2016
My mom has received excellent service since we signed her up for her Bay Alarm. She was contacted directly during a power outage, which made her feel safe and cared for. Thank you for that!!


J
jacqueline g
11/16/2016
Bay Alarm has given me the reassurance I need when my mother is alone. And as active 90 year old, my mom still does everything she can and then more. So keeping you with her while managing my own family has been very stressful. Thank goodness for Bay Alarm. She wears her necklace religiously which has provided a level of comfort to all of us. I was concerned that she wouldn't want to wear it, but once she put it on, she hasn't stopped wearing it - and that's another thank you to Bay Alarm. I recommend them to everyone every chance I get.


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Wildred P
11/16/2016
Very good service & persons who answer seem kiind & caring. Oddly enough the only abrupt person I' have had was the only female I have had. My only calls have been false alarms.


Kathleen A
11/16/2016
Always answer immediately when called. Everyone is very nice and helpful.


L
Les H
11/16/2016
I am very pleased with my mobile alert. And the folks who answers are pleasant and accurate. Customer service is very good.


David H
11/16/2016
Bay has been responsive and professional.


Olivia S
11/16/2016
Fortunately I have not had to use the medical alert system. However, when I call to do my monthly testing the customer service people are pleasant, helpful and professional. My son picked this system for me and it gives him peace of mind knowing I have it.


P
Patriva
11/16/2016
My father wanted to be on his own and i was very leery about what might happen in case of an emergency. Unfortunately, he had three and each time the Bay Alarm team members were there and did exactly what they said they would do. they were prompt, very calm, followed through and then checked back to make sure everything was okay. I cannot say enough about how good they were. My father died and it was only with this service and partnership, that we were able to let him live the way that he wanted to live.


J
James W
11/16/2016
EXcellent service.Quick response time, although times we used system we were testing or a child hit the panic button.



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  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection