Bay Alarm Medical Alert System Review
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907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
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907 Customer Comments & Reviews
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Excellent service! Responder who call are always polite and through to ensure everything is okay! Couldn't ask for better service..Thanks for your help!
We have had nothing but great experiences with this company. There was a little glitch and the alarm went off 3 times in a row. Each time the staff was great!!! Very happy with your company
Customer service is top notch. Very helpful & patient. Product works great!
excellent customer service
Although my mother refuses to use hers(2 opportunities so far) I still feel like this device is a lifesaver.
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Patrick! Thank you so much for the feedback. We are so glad you feel peace of mind with our system and services. Does your mom have our Wireless Wall Buttons? We highly recommend for those who take their bracelet/necklace pendant off often or those who are weary about wearing one. Although we always recommend that they always wear their pendant, our wall buttons give added protection just in case! Let us know if you have any questions.
Best regards,
Bay Alarm Medical
Haven't had a chance to use it, but every time we check the system, someone answers and one time Mom's electricity went out and they called right away to make sure she was fine.
I was a customer for over a year when the box failed. A technician tried to help me fix the situation over the phone, but we couldn't get it started. She told me to return it (I paid $11.00 postage), but didn't offer to send another box, so I said I would cancel my service since it wouldn't work. She said, "Fine, but be sure to get a tracking number." I need a medical alert system, and am searching for one to order.
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Jeanne – Thank you for your feedback. We are so sorry to hear about your recent customer service experience. According to our records, it does look like the equipment was tested and functioning properly upon return. There may have been an issue with the set up or phone connection which caused the error in functionality. We understand your frustration and most importantly want you to be safe. We are more than happy to assist you setting up a new system, possibly one of our other options that might set up better in your home. Whether you go with us or another company we want you to be safe. Please give us a call if you would like to look at our other options or let us know if you would like a representative to call you. We are more than happy to help. Best regards, Bay Alarm Medical
My siblings and I purchased an alarm from (and set up service with) Bay Alarm Medical for our mother in May 2016. I was immediately charged for the alarm pendant. Thinking we were taking advantage of a discount, we set up our account to pay for the service semi-annually. After several days, I noticed that I had not been charged for the upcoming six months of service and that the equipment (receiver) had not shipped. I called and was informed that there had been an error and had to request that they put through the charge again. Nobody had notified me! Further, at no time did anyone point out that, should my mother pass away and we cancel the service during this six-month period, no refund... Read More
From the day it was set up, the unit I bought from Bay Alarm, indicated it was working as I consistently showed 2.5 bars.. However, friends kept getting calls from Bay Alarm Medical staff reporting I was not connected. When I called their customer service, I was told repeatedly to simply press the “reset” button and everything would be fine. I did so many times and assumed it was working. No one said anything about returning the unit because it was defective. Finally, when I called, yet again, in early July, I explained the repeated resets and continued calls to my friends and family. Then I was told that in my area “there was very little or no reception” and I should close my... Read More
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Margret, We really appreciate your feedback about your experience with us. We want to apologize for any mishap with your account and we will have someone look into this immediately and will contact you within 24 to 48 hours. Thank you for giving us the opportunity to assist you further.
We had been very happy with Bay Alarm for the last 6 or 7 years until very recently. It started with them waking my mom up early every morning due to a low batter reading. I called them right away and they sent us a new one. The calls continued...now to my brother and I, including Sunday's mornings at 7:00 a.m. We tested the new button because they were so sure that I had mixed up the new button with the old. Nope, that wasn't it so they decided that we must have an old button in the house. Bear in mind that just weeks prior all was fine. Additionally, during the test...the static on the box was so awful we could not hear the dispatcher. Bay Alarm said it was our DSL, which was... Read More
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- Professional monitoring included with all plans
- No activation fees or long-term contract required
- At-home and/or mobile protection
- Connect via landline or cellular devices
- Optional fall detection
