Bay Alarm Medical Alert System Review
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907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
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907 Customer Comments & Reviews
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Bay Medical has no heart. We were customers with them for years. My mother passed away yeterday. Bay medical expects the equipment to be returned at my cost and they also, even under these extenuating circumstances refuse to issue a refund for the unused time. In addition, they threatened to put me into collections if I do not return their equipment. Beware of this company
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Larry - Thank you again for sharing your recent experience with us. Your feedback is very important to our team as it allows us to see what we can improve on and what our customers love. We are glad to see our Customer Care Team reached out to better assist you on your case. We understand this is a difficult time and would like to offer our deepest condolences to you and your family. Please let us know if there is anything else we can do for you. Best regards, Bay Alarm Medical
Bay Alarm was chosen for our almost 97 year old mother, staying at her home. Has been used successfully on a number of occasions (falls and can't get up). Very satisfied, and highly recommend. Thanks
Rachel was our contact person. She was extremely patient and curtious while explaining all the different options you have. The device arrived when expected and was very easy to install. Our test of the device went smoothly and the gentleman who answered our call was also very helpful in answering some questions.
Several false alarms over the last year and half which means it is working!
Helps mom and her children feel safer.
Whole process from online info to ordering thru custome service, set up and testing were easy and comfortable. While testing device the technicians were very polite, professional and caring. I live in another state from my mother and I feel very secure knowing Bay Alarm will be there to help if needed.
Bay Alarm Medical is a godsend for my mother who is 93. She lives alone, very independent but is very pleased to know that someone would respond immediately if she needed help. This gives her a lot of comfort. So far she had not needed to use your service, but knowing it's always there is great. Thank you.
The customer service was very friendly and very helpful when i was first looking into this for my husband. They answered all my questions and help me with the best package for him. We received the system with in a week and it was simple to set it up and test it to make sure it worked. Later in the week when i was not home my husband had tripped twice and the fall detection had gone off to make sure he was ok and luckily he was. I would HIGHLY RECOMMEND this system to anyone who is looking for one. It is literally the perfect thing since my husband has had 2 strokes,1 seizure, and open heart surgery all with in 9 months.
The automatic fall detection added a significant level of safety for my Dad who couldn't always push his button when he fell. The Bay Alarm system and phone operators were fantastic and gave our family peace of mind while Dad was home alone. Thank you!
Recently my mother had a bad fall in her home,she could not get up. I was thankful she had bay-alarm. At her request they called ,me I took her to the E.R. She is recovering from a fractured elbow. Thanks to bay-alarm she got immediate attention. Cheryl Tate
Great service. Good people to deal with. Very easy to setup the system.
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20% Off + Free Shipping & Free Month on Select Plans
- Professional monitoring included with all plans
- No activation fees or long-term contract required
- At-home and/or mobile protection
- Connect via landline or cellular devices
- Optional fall detection
