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Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Marcia S
7/19/2016
Bay alarm medical is hey terrific service and a terrific price many other services offer away from home will find you in the forest type assistance but I have always figured if I'm in the grocery store or a park or whatever somebody else is going to be there too and would report for me if I was unable to do it myself. So for very little money I have a yearly subscription, when I lost my necklace with my button on it was easy to get and I feel very secure with them even though they're not Following me out of my house to the circus or the casino or any other place I go because somebody else will be there to do it and I save a fortune that way


C
Cheryl G
7/19/2016
We have been with Bay Alarm for more than a year now. I am very thankful that we have never had to use it, but I do test it quite often. The response is very quick and they are very polite on the phone. My family researched several different companies and we chose Bay Alarm. So far, we have been very satisfied. I would and have recommended this company to friends.


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vVicki L
7/19/2016
My mother has been with Bay Medical for six months and has received excellent service. The operators have been extremely helpful, even when her pendant button was pushed by accident. We've really been pleased with this company and would recommend it to anyone in need of this type of care.


G
Grace B
7/19/2016
I love the dependability that Bay Alarm Company delivers! I feel safer and more confident in my own home. Thank you, thank you Bay Alarm!


B
Barbara S
7/19/2016
I had occasion to call just once for some advice. Everyone was most receptive and worked to answer my question and meet my need. All was done professionally with a tone that I appreciated. Thank you


N
nancy s
7/19/2016
Bay Alarm Medical has been there each time my mother needed help. Many times the ems was there before I could arrive.


J
John D
7/18/2016
My friend Jack is glad to have the Bay Alarm unit up & working. It took some calls to Bay Alarm to get it running. The system is able to hear Jack from his room although the setup is needed to be in the office where the phone jack is. We are disappointed that it takes so long to get help if and when needed. But at least the system is working and Jack can call for assistance from the unit on his wrist. If he falls at home alone he can now get help in 15-30 minutes instead of hours or until someone comes to see him.


N
nina b
7/18/2016
I thank you for providing the best medical security alert in the WORLD! I have a fragile senior disabled mother who needs a perfect watchdog like your company while I am at work....I am the only child and work 5 days a week from 8:30 am until 5:00 pm! I do not own a car and my only transportation is the public transportation...Can not get to her fast enough if she needs me. Under all these restrictions I feel confident my mother is safe because if she falls or have any accidents at home while I am at work, she can press her medical wristband and your customer associate responds immediately asking her, over the intercom," Ms Bonnie Booker am I speaking with her, are you hurt, are you... Read More


Kathleen T
7/18/2016
This has been a great service and has worked very well for us. Highly recommend!


Kate D
7/18/2016
Incredible service...I feel comfortable when I'm not with mom that Bay Alarm has her back. Thank you for the peace of mind you have provided.



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  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection