We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

Leave a comment for Bay Alarm Medical Alert System
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

907 Customer Comments & Reviews

Loading Reviews ...
B
Barbara P
7/15/2016
I am very pleased with Bay Alarm...They are on top of it... Thanks!!!


John J
7/15/2016
I am extremely pleased with Bay Alarm medical. There attentiveness to detail gives me peace of mind. I am a 76 year old man who lives alone so it is very important to me to have a medical alert provider that I can completely rely on . I have found that with Bay alarm medical.


C
Christopher M
7/15/2016
i have never been treated so poorly than by bay alarm medical! they did every underhanded thing they could to try to prolong canceling after i had just lost my mother! they were rude and thoughtless ! we had never used their device other than all the problems with the battery dieing and the constant calls to tell me the battery was low. never consider this money grabbing heartless company that is out to line their pockets with every dime they can scam you out of in one of the most difficult times of your life!!!


Judy K
7/15/2016
I have this for my Mother who lives with me. We have been very lucky and have not had to try the emergency callt system. My sister did research many alert systems and liked this one very much. I am very confident when I leave my Mom alone that if she needs emergency help it will be there for her.


Don R
7/15/2016
So far, so good! Wish it had a further range.


J
Jaynee R
7/15/2016
Signed up for my mom in April after doing all my homework. It was very easy and they are quick to respond. Thank God it was not a life threatening situation, just a false alarm. So far we are very happy.


O
Olivia T
7/15/2016
Fortunately I have not had to use the system, however when I do my monthly check-in the customer service people are pleasant and professional


Joyce D
7/15/2016
when ATT unhooked my phone......you kept calling me to "Please re-connect your phone" it was a long hard time I had with ATT, but in the end we all won.....I refused their phone in the computer...because when lights go out, we are left with nothing..no phone...no computer...and no TV....and I need a real land line and they made it very difficult for me to get it.....so all be aware...if you do not have POLTS (plain old telephone service)..you are left all alone when the lights go out....not even Bay Alarm can get through to you...and I know...the best they could do was to remind me that I needed my POLTS... Thank You.....


Sally H
7/15/2016
Should include a home lock box. Otherwise it's a good service.


Angela D
7/15/2016
This has been a great service for my mawmaw and would recommend it to everyone that is looking. If I have any problems with battery or them keeping up with her they send a email as well as call.



Top Rated
Our Partner
20% Off + Free Shipping & Free Month on Select Plans
  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection