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Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Susan G
7/16/2016
Love knowing that my 93 yo friend is able to call for help if ever needed. Bay Alarm has been great to work with providing great service when I needed to return something because I gave them the wrong information. They were quick to send out the needed replacement and help us get everything set up. Before going with Bay Alarm, I did a lot of research and am glad I choose them. Highly recommend.


P
PPplato c
7/16/2016
It was so easy and pleasant to become a member. But, over two weeks ago, I called and asked for information on their new GPS service and the nice rep told me I would receive a package. No response yet! A surprising lack of response especially since Medic Alert is adverting heavily. Now what? Plato Chamis


M
Marci D
7/16/2016
I researched the best system and found Bay Medical at the top of the list. I wanted to insure that after my Dad died last July that my 92 year old Mom, living alone in her home, would be able to remain there. I myself needed peace of mind that my Mom could reach out and touch help anytime. Bay Medical gave me that feeling of security as well, not living close to my Mom. Set up was a breeze and the reps and the technicians were like talking to friends who really showed concern for my Mom's safety. She accidentally set off her alarm and the response from Bay Medical was almost instantaneous! I mean seconds, not minutes. This too proved to both of us that she was safe and sound... Read More


Uta P
7/16/2016
wonderful people!! Very professional, my dog stepped on the alarm button and I received a call right away checking, if we need help. I feel very comfortable leaving my mom at home alone with the Bay Alarm Medical service.


R
richardverney
7/16/2016
87 years old with your service provided by my darling daughter and her husband over two years ago. Comforted to have it but, so far,(thank heaven) no occasions to activate it. Occasional tests of the system have gone well. R. A. Verney, Coventry R.I.


Tammie L
7/16/2016
Very dependable friendly company. Always on top things.


James R
7/16/2016
It's there for me when I go to the basement alone in case I fall. Or outside and down the wheelchair ramp to the sidewalk to get the trash out to the curb.


S
Sarah G
7/16/2016
We have had nothing but great experiences with Bay Alarm Medical. There have fortunately been no accidents, but my mother has pushed the button by mistake on a couple of occasions and they have been immediately responsive, with polite and professional representatives who efficiently verify her safety and confirm her information. The speaker is loud enough so that she can hear it throughout the house. It gives both her and us great piece of mind to know that they will be there if anything does happen. Also, we got a phonecall from Bay Alarm when the batteries were low in the device, which is great. She also likes to wear the necklace during the day and the wristband at night - it's good to... Read More


Eileen K
7/16/2016
I check my unit and button monthly. Service is reliable & reps always pleasant and professional. I feel I made the best choice in medical alert systems.


T
Terry A
7/16/2016
Found the company to be very professional, helpful and courteous.



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  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection