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Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Yolanda B
7/16/2016
I have nothing to say but good things. Everyone I have spoken to has been kind and helpful. I am 91 years old and live on my own and it gives me a piece of mind to have the Bay Alarm system. I would highly recommend it to anyone. Keep up the good work!


G
Gary
7/15/2016
This service a very good. The only thing I don't like about it is that there is no way you can test the system on a monthly basis.


J
James L
7/15/2016
Did a recent check on the system and everyone is always polite and courteous, making sure everything is okay.


F
Floralinda
7/15/2016
Quick and efficient. Had to call in to get my fathers pendant replaced, sevice member Shawn was a great help an even priority shipped it for us! Thank you.


Arlene M
7/15/2016
Awesome service!!! Example 1: While setting up the service, I wasn't sure if I set it up correctly, so I triggered the alarm button...almost immediately, a responder was on the line asking if I was OK...I felt embarrassed yet they were so friendly!...they instructed me on proper set up, but kept asking "are you sure you're OK"...then had a follow up phone call to make sure I was OK! Example 2: I have to have the base unit (because of phone service) in another room. I was concerned if I fell in my bedroom or bathroom, they could not hear me, or I could not hear them. The responder assured me their microphones and speakers are so advanced (and they proved it!) they can hear me and... Read More


Leo W
7/15/2016
No sooner than I hooked every thing up, I started testing the device. Received phone call from Bay Medical instantly


L
Lori f
7/15/2016
I am extremely happy with the medical alert I got for my 87 year old Dad who lives alone and an hour away from me. He fell outside the home and now feels very secure that if anything happens help will arrive within minutes. Thank you for giving all of us a strong sense of security.


M
Mary T
7/15/2016
Signing up for this medical alert was easy. They answered their phone late at night. The installation of the device was a little harder due to my modem but there was someone to help.


A
Ariana Q
7/15/2016
It makes me feel safer knowing that my grandparents can have help with the push of a button. Bay Alarm has been really great at responding promptly in the past.


T
Theresa P
7/15/2016
We had it for a year and never used it. Didn't hook up to phone. Then we misplaced the unit so couldn't even return it. I think you need to be fairly technical to understand what you are buying too



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  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection