Medical Guardian Medical Alert Review
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609 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24-hour monitoring. With its many plan options and devices, Medical Guardian stands out in the industry for product variety, the wide radius of its wireless devices, simple two-way communication, and for its 13, U.S. Based, 24/7 monitoring centers.
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609 Customer Comments & Reviews
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When I called initially, the service agent was incredibly helpful. He made the process extremely simple. I love that there isn't a long-term commitment. If there comes a time when it's no longer needed, I don't have to pay out any contract. The entire system is flexible and customizable.
I'm wearing my necklace, but I haven't had to use it yet
My Premium Medical Guardian service is less than a week old. I have tested it once, and was answered within twenty seconds. The operator was able to tell me my exact location. He confirmed that the GPS function enabled this and that he would have been able to activate 911 service in the local area. This fulfills my expectations for the system admirably. I am also satisfied with the quality and performance of the Premium and its charger. I find it to be well made and conveniently small. I believe that I can expect reliable service. My AT&T cell signal at home is always green (strong). It was my choice to get the Premium device, with no landline connection as used in the basic MG... Read More
Ordered 3 days ago -- not yet received; shopping and ordering process were fine.
Device seams to work well and easy to use. My only complaint is it took about 3 minutes for the operator to answer when we did our test. Hopefully it is quicker for a real issue.
I began researching medical pendant systems on Google and quickly determined that Medical Guardian was the one that covered everything I was looking for. I went to the website and soon received an email followed by another email with more information about the system. I then received a call from Mr. William Corson who was very helpful with making my decision. The system came today and I have it installed and tested now. I believe having this will bring peace of mind to my husband and myself as well as the rest of my family and friends.
When I called Medical Guardian's 800 number, I was fortunate enough to get John Mapp. He carefully explained the features of the various choices in plans, what each did, in such detail that I went to the MG website and learned that everything was pretty much as John had described it. I called the number on the web site and again got lucky, or perhaps all of MG's phone agents are this good. At any rate, Michael answered my call and spent 20 minutes going over my needs and what would be the best fit for me. He also persuaded me the annual rate was the way to go, and then told me that if I was a veteran, he could give me an additional discount -- I wound up with a system with a lot more... Read More
We are not off to a good start. I did not receive the lock box as promised. When I called to report this, reaching someone in customer service took forever. I was promised overnight delivery of the lockbox. This was yesterday afternoon. It has not come yet nor do I see that delivery is even pending. The product itself works well and was easy to set up. But if anything happens emergency personnel can't get into my house without breaking the door lock. Not a happy camper.
Such wonderful customer service!!!! Very helpful and gave detailed information on their product and services. Very affordable and fast delivery! I would highly recommend!!!
Medical Guardian is very easy to work with, they are not high pressured and they offer different product systems that will meet the customer's needs, and that is probably why they are rated as the #1 Medical Alert System in the majority of the research reviews.
George Marquez did an outstanding of explaining and recommending a system that fit my Mother's (88 years old) lifestyle..
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Free Month with Annual Plans
- Selection of At-Home & On-The-Go Devices
- Water-Resistant, Shower Safe
- Customer Portal for Activity Tracking & Connecting with Loved Ones
