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Medical Guardian Medical Alert Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
609 Customer Comments & Reviews - see all comments
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Medical Guardian is a medical alert provider that was founded in 2005. Headquartered in Philadelphia, Pennsylvania, this company strives to offer services that are tailored to the consumer’s needs, complete with 24-hour monitoring. With its many plan options and devices, Medical Guardian stands out in the industry for product variety, the wide radius of its wireless devices, simple two-way communication, and for its 13, U.S. Based, 24/7 monitoring centers.
 
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How is Medical Guardian rated?

Breakdown

5.0/5
Monitoring
4.8/5
Equipment
4.8/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 4.9 / 5 (Excellent)

Medical Guardian provides an excellent variety of high-quality, reasonably-priced medical alert systems that cater to both users and their caregivers.

The company offers professional monitoring from their 13, U.S.-based, 24/7 monitoring centers, all of which are certified and equipped to provide ongoing service even in extreme situations.

Furthermore, its state-of-the-art smartwatches put Medical Guardian at the forefront of technological advancement in the realm of medical alerts. Medical Guardian scores highly with us for its diversity of products and straightforward, customizable services.

Medical Guardian Equipment

Equipment - 4.8 / 5

Medical Guardian offers five easy to use and install devices with that can be equipped with optional fall detection and your choice of landline, cellular, or mobile/GPS connectivity.

They have five different medical alert packages available, each equipped with the clients' choice of pendant, wristband, or clip-on water-resistant alert buttons.

Their most affordable system, the Classic Guardian, boasts an impressive 1,300-foot button-to-base station range in every direction and a 32-hour backup battery life. Other devices offer even longer battery life—up to seven days.

Medical Guardian recently introduced the Guardian Mini. The unit is quite petite, weighing in at just over an ounce and measuring 1.38 inches across. You can wear it on a lanyard or clip it anywhere on your person with the clip that's included.

Medical Guardian offers a mobile app that can be set up to issue a variety of alerts to family members. For family members and caregivers who prefer not to install the app, alerts can be delivered via text message or email.

The company’s latest product is the MGMove smartwatch, powered by AT&T 4G LTE. The touch-screen device has a multitude of features that combine the conveniences of a smartwatch with the functionality of a help button. It can report emergencies to the monitoring center using the SOS app, track their steps to keep up with their daily goals, check the weather at any time, and set reminders. The watch can also be used as a messaging device between the user and their Care Circle members.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Bracelet
Mobile/GPS Battery Life
168 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty

Monitoring

Monitoring - 5 / 5

All of Medical Guardian's 13 monitoring centers are U.S.-based and certified by Underwriters Laboratory, which recognizes the highest equipment safety and reliability standards in the industry.

Their centers also hold the CSAA Five Diamond Central Station Certification, awarded to monitoring centers that are committed to achieving excellence in both quality standards and customer service.

With state-of-the-art servers and telecommunications equipment, Medical Guardian's monitoring centers are capable of 100% redundancy even under the most severe scenarios.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Number of Monitoring Centers
13
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Guardian cost?

Contract and Price - 4.8 / 5

Medical Guardian provides free activation for all their standard medical alert systems. Shipping is free when you sign up for a quarterly or longer contract.

Medical Guardian offers free equipment for two of its five products. Their services are equally affordable, with prices ranging from $29.95 to $49.95 a month. Its newest product, the MGMove smartwatch, has a purchase price of $199.95 and a service plan that costs $44.95. It offers enhanced features such as reminders and messaging. The lowest-cost option from Medical Guardian’s line of on-the-go and at-home medical alert devices includes a free neck pendant or wristband with a call button.
Medical Guardian does not require customers to make a long-term commitment. You can pay for service monthly. However, the company discounts its prices when you select the quarterly or annual payment option.

Starting Prices per Month

Landline
$29.95
Cellular
$34.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Minimum Contract Length
1 months
Activation/ Installation Fee
None
Equipment Fees
Varies by product.
Free Trial Period
None
Cancellation Policy
Medical Guardian will refund any prorated amount due based on the date the equipment was received, minus a $50 restocking fee as outlined in the Terms of Service.

Medical Guardian Reputation

Reputation and Certifications - 5 / 5

Medical Guardian devices have won numerous consumer honors. Medical Guardian is accredited by the Better Business Bureau and holds an A+ rating with the organization. That rating is at odds, however, with the poor rating awarded by customers who review Medical Guardian on the BBB website: Just 1.1 out of 5 stars.

The company earns an impressive 4.6 out of 5 stars from customers who review it on Google.

Trustpilot users aren't enthusiastic about Medical Guardian, however, and give the company a "bad" rating of 1.7 out of 5 stars. Medical Guardian does take the time to check and respond to consumer reviews.

Medical Guardian monitoring services are certified by Underwriters Laboratories, The Monitoring Association, and Factory Mutual.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

TrustPilot Rating
11.0 out of 5
BBB Rating
A+
BBB Neutral Reviews
0
Date Collected
2023-06-27

Disclaimers

Contact & Additional Information

Homepage URL
https://www.medicalguardian.com/
Headquarters Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005

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609 Customer Comments & Reviews

Loading Reviews ...
M
Michael E
12/4/2016
Sales person very helpful. Installation extremely easy. quality of microphone of the pendent very POOR. Scratchy. Difficult to understand the operator. The whole process was an easy process and good customer service, but not sure of the quality of the equipment.

J
Jane P
12/4/2016
Very pleased with communication, handling of equipment and payment.

A
Annette M
12/4/2016
My brothers and I just purchased a Medical Guardian Mobile for our dad. Adam was the representative who helped us choose the best product for our dad. Adam was very knowledgeable and helpful. He gave my brothers and me time to decide on this product. We are anxious for the product to be delivered, so we can get everything set up. Hopefully, our dad will realize and understand how important it will be for him to wear the medical guardian. Dad falls down a lot, so having access to get help when he needs it is important. This gives my brothers and me peace of mind. Thank you.

G
Gail G
12/4/2016
I've had the device for only a week, But the Setup, with the aid of the wonderful person on the phone and the great people who responded during the testing, was helpful, efficient, and very reassuring. Thank you to all your people. Gail Garn.

L
Louise E
11/28/2016
I left a review and it has been published. Please send me my gift card.

W
w_dodgen_1999
11/26/2016
Great product with great service

M
Martha G
11/26/2016
I ordered Medical Guardian pendant for my mom, who is 79 and living alone. She's only had it for a couple of weeks and thankfully hasn't had to use it yet, but I feel secure she has the ability to call in case of an emergency by just pressing the button on her necklace. The service has been impeccable. We had a hard time activating it, the pendant needed to be charged so I spent quite a while on the phone with a representative troubleshooting. The agent was very professional and actually gave my mom a month's credit for our inconvenience of having to call back the next day so the pendant could charge. I would recommend this product to any elderly person who lives alone and needs to... Read More

M
Mary L
11/23/2016
I recently received my package and it was easy to activate. I started using the device a week ago and like it very much.

R
Reniep1
11/22/2016
It's a lifesaving devise!

S
Susie49er
11/21/2016
Just activated the new alarm. Your representative was very thorough and very kind

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  • Selection of At-Home & On-The-Go Devices
  • Water-Resistant, Shower Safe
  • Customer Portal for Activity Tracking & Connecting with Loved Ones
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