American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Absolutely HORRIBLE company and customer service. STAY AWAY. Our home had 2 emergency service calls (Furnace in the winter and a leaking dishwasher) and 1 routine A/C tune up that we requested. The company could not get vendors to the home on any of the Service requests. Then they tried for alternate vendors, but was unsuccessful. It was very confusing because the vendors that were part of the program did not even service my area, but yet they had no problem collecting $50 a month despite the fact they could not deliver on any service; routine or emergency. Spent numerous hours of my day with customer service trying to get someone to the home. Ended up just going with a local vendor... Read More
We have had AHS for over 15 years. They used to be awesome for customer service and dispatching knowledgeable and competent repair technicians. However I. March our GE microwave stopped working they replaced it (not with a like/similar model but lower grade Amana. Recently the “new” microwave has had a rattle/popping noise as the turntable rotates. I called AHS about this and was told I need to go to the Manufacturer for repair on this. Since it is under warranty. I asked How I am to do this without a purchase receipt since I did not purchase this. All I received was a hand written receipt from contact installer. I asked to speak with a Supervisor and was placed on hold. (Was on... Read More
Inefficient, take a month for contractor to submit report, drag for a month and still not complete the repair. American home shield has high service fee each time, and not enough networking contract company in this area. And the membership fee are higher than most companies. Most service ladies are friend, however one time did encounter a service lady not only not helping, not listening, not understanding, making assumption, using ironic laughing, and blaming everything on customers, included they only have 1 contractor in the areas. The experience was horrible, I won’t recommend American home shield to anyone.
Over the last year of having an AHS warranty we've had to use them 3 times going on 4 because of a recall issue. If anything I've learned over this time is what contractors not to use for issues in the home. When I asked the CSR today 7/26/22 if AHS really reviews customer feedback directly to them or other sources like Yelp I was told that they only work with the best contractors. I got a good laugh out of that. If they consider these couple contractors the best in my area I think they need to raise their standards. Have a feeling that my time with them is coming to an end.
The contractors they send are the worst. Of the 6 that have bern assigned over the past few years, there is not 1 I would want to use again.
For over 6 weeks, I have been waiting to have a ceiling fan repaired, but no one can reach the electrician who came out to diagnose the problem. AHS refuses to assign another company and refuses to refund my $100 service fee. I will be cancelling my policy. Worst customer service ever. All reps are in foreign countries and very difficult to understand. Would NEVER RECOMMEND.
This website is compensated by AHS, which is the only reason it could have such a high rating. We have called them NUMEROUS times for issues ranging from plumbing, electrical to appliances. For our broken refrigerator, they sent 5 different technicians out to our house before we finally gave up and had to buy a fridge ourselves so that food would stop spoiling. When our dishwasher broke, one of the many technicians who came out finally admitted that if he admits that the dishwasher can't be repaired, then he will be moved down on their call list and lose business, so he admitted that we will not find a technician who will recommend replacement. He did say that there were a lot of... Read More
AHS has proven to be like my previous home warranty which was CHOICE Home Warranty. They cannot find quality companies to take care of claims. Calling customer service gets you a foreigner which speaks broken English and is very scripted with their responses. The cost has increased over the years as would be expected but service has gotten worse. Looking to replace
I don't advise anyone to get this warranty. They will take more than the deductible out of your account and they will not refund you your money back. They took $300 out of my account in May & I've yet to receive my money back into my account. They give you the run the around. I've asked everytime I called to talk to a supervisor. I'm told they are all busy & will call me back. I don't have $ 300 to just give away. I am contacting the BBB because I am not happy with them at all..
Been without my central air for 2 months, still not repaired.
And I have to pay $1000 out of pocket.
My problem was solved within twenty four hours and the professional that came was pleasant and answered all my questions.
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
